Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2013 and is a close-knit team of three focused on building strong relationships with both our customers and each other. Before becoming a State Farm agent, I spent 2.5 years as a team member, which helped build a strong foundation in the business.

I attended Southwestern Oklahoma State University and am a proud parent of three. We enjoy spending time together as a family, especially attending games and staying active in the community.

We’re involved with local organizations and education foundations, and we’re passionate about supporting youth, including teaching a youth group at our church.

For our team, we offer health benefits, a flexible schedule to support work-life balance, and a fun, supportive environment with team lunches, coffee, and celebrating milestones like birthdays.

Our office culture is supportive, flexible, and relationship-driven. We’re looking for someone who is reliable, takes ownership of their work, and leads with compassion - someone who wants to be part of a team that values both people and performance.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jace Foreman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.