Client Implementation Manager

Owning the implementation process for new customers, the full-time remote Client Implementation Manager will manage onboarding, configuration, training, and support to ensure clients effectively utilize KPA's compliance solutions. Key responsibilities Manage new customer implementations from planning and configuration through training and launch Build strong customer relationships by serving as a trusted point of contact and understanding their needs Develop and manage implementation plans, coordinating deliverables and proactively addressing potential risks Required qualifications At least 2 years of experience in a customer-facing role involving onboarding, implementation, or project coordination Strong organizational and time management skills to manage multiple priorities Confidence in communicating with customers and guiding conversations toward solutions Practical problem-solving skills with the ability to navigate unexpected challenges A bachelor's degree or equivalent professional experience