Client Care Representative

Compensation Base pay: $33,000 – $60,000 (based on experience & performance) Performance bonuses tied to booking quality, schedule optimization, and technician utilization Clear growth and advancement opportunities Benefits 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Client Care Representative / Dispatcher Monday–Friday | 40 Hours per Week Job Summary The Client Care Representative / Dispatcher manages inbound and outbound calls, converts opportunities into booked appointments, dispatches technicians efficiently, and ensures a smooth experience for both customers and the field team. Job Duties Answer inbound calls and confidently convert inquiries into booked service appointments Dispatch and route technicians efficiently to maximize productivity and utilization Communicate clearly with technicians regarding schedules, job details, and customer needs Confirm appointments and reduce cancellations and no‑shows Identify opportunities to fill schedule gaps and optimize routing Maintain accurate customer notes and scheduling data in CRM/software Handle customer concerns professionally while protecting the schedule and revenue Support the team in delivering a five‑star customer experience Maintain a calm, organized, and professional work environment What Success Looks Like in This Role High call‑to‑booking conversion rates Full, efficient daily schedules Minimal downtime and reschedules Strong customer satisfaction and clear communication Technicians supported and set up for success Minimum Requirements High school diploma or equivalent Prior experience in customer service, call center, dispatching, or inside sales preferred Strong communication, persuasion, and multitasking skills Ability to stay organized and focused in a fast‑paced environment Professional phone presence and positive, accountable attitude Comfortable using computers, scheduling software, and CRM systems #J-18808-Ljbffr One Hour Heating & Air Conditioning