Restoration Technician

Job Description The Restoration Technician plays a key role in restoring homes affected by fire or flood, ensuring customers can safely return to their properties as quickly and confidently as possible. The role focuses on delivering high-quality mitigation, restoration, and customer care that supports insurer expectations and provides a smooth, reassuring experience for affected homeowners. Accurate and Insightful Damage Assessment: Assess the extent and type of fire or water damage to enable clear, accurate restoration decisions. Efficient and Effective Restoration Planning: Develop and deliver safe and practical restoration plans to ensure a smooth and prompt handover to reinstatement team. High‑Standard Water and Fire Mitigation: Perform mitigation tasks such as water extraction, wet and contaminated material strip-out, soot decontamination, and drying equipment setup. Clean, Safe, and Habitable Environments: Complete decontamination, sanitising, deodorising, and debris removal to restore safe conditions of properties. Clear, Accurate Documentation: Maintain a detailed log of works completed including recording accurate moisture readings, update insurance systems, produce floorplans, and support claim processes. Positive and Supportive Customer Experience: Communicate clearly with customers, adjusters, and colleagues, providing reassurance and updates. Consistent Safety and Compliance Adherence: Follow safety protocols and PPE requirements, ensuring a safe working environment. Requirements for Role Full clean manual driving license Experience within flood and fire restoration BMDA and / or IICRC certifications (desirable) What we offer Annual Pay Review Life Insurance Health Cash Plan Employee Assistance Programme Induction and E Learnings Full Uniform Eye Test #J-18808-Ljbffr