Long-Term Care Intake Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger — helping to simplify health care one person, one family and one community at a time. Position Summary As an Intake Associate for our Long-Term Care business, you will be responsible for the entry of patient demographics, the entry of patient coverage, and possible research for insurance coverage to complete the relevant pharmacy profiles. You will work directly with nursing facility staff, pharmacy staff, and insurance companies to ensure timely admission of the patient. Additional key responsibilities include: Making outbound calls to obtain patient information as needed. Researching and obtaining patient billing information. Managing multiple queues to keep current on various admissions. Clearing workflow in a timely manner, in order to meet productivity criteria. Following applicable government regulations (i.e. HIPAA). Performing other duties as assigned. Required Qualifications 1 year of experience in customer service and/or health care, specifically requiring the use of a computer, including beginner-to-moderate familiarity with Microsoft Office Applications. Must be willing to work Monday-Friday from 3:00pm-11:30pm Eastern Standard Times, as well as rotating weekends and holidays. Preferred Qualifications Previous experience in a Long-Term Care and/or pharmacy environment. Strong customer service orientation, with the ability to interact professionally and empathetically with patients, nursing facility staff, pharmacy teams, and insurance providers. Clear verbal and written communication skills, including comfort making outbound calls to obtain sensitive information accurately and efficiently. Attention to detail, especially when entering patient demographics, insurance coverage, and billing information into pharmacy systems. Time management and prioritization skills, with the ability to manage multiple admission queues and meet productivity expectations in a fast‑paced environment. Problem‑solving and research skills to investigate missing, incomplete, or unclear patient and insurance information. Ability to work independently while remaining a collaborative team member, coordinating effectively with cross‑functional partners. Adaptability and resilience, including the ability to shift priorities, handle workflow changes, and work evening shifts, weekends, and holidays as required. Discretion and professionalism, with a strong understanding of confidentiality and compliance requirements such as HIPAA ( Health Insurance Portability and Accountability Act ). Education High school diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 – $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments ( ) . We anticipate the application window for this opening will close on: 10/15/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace. #J-18808-Ljbffr