Program Manager

Company Overview:

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges. As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace, with especially strong ties with Internal Revenue Service (IRS). Other customers include the broader Treasury Department, Commerce Department, and State Department.

eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.

Roles & Responsibilities:

• Oversee all activities under the ICAM project, ensuring compliance with GSA requirements and serving as the primary point of contact.
• Implement project management processes following PMBOK guidelines, covering initiation to closeout phases, using Agile and incremental Waterfall approaches.
• Organize and host project kick-off meetings with stakeholders, covering scope, staffing, security requirements, and deliverables.
• Prepare and submit Monthly Status Reports (MSRs) detailing progress updates, problem resolutions, staffing changes, cost tracking, and milestones.
• Provide strategic planning support, including SWOT and PEST analyses, to identify growth opportunities and improvements for the ICAM Division.
• Develop, maintain, and update the Quality Management Plan (QMP) to meet performance and quality expectations.
• Assist in IT acquisition processes, including market research, requirements drafting, cost estimation, and compliance.
• Lead innovation efforts by evaluating and integrating emerging technologies in the ICAM space, determining potential impacts and value.
• Build and develop future roadmaps, setting a strategic vision for program growth, scalability, and transformation.
• Think creatively to identify new solutions, methods, and approaches to achieve program objectives, ensuring the delivery of innovative results.
• Establish authority in the ICAM space, leveraging expertise to drive program success and foster industry leadership.
• Ensure seamless transition phases with minimal service disruption, managing Transition-In and Transition-Out Plans effectively.
• Strong leadership, strategic thinking, and communication skills, with proficiency in project management tools and familiarity with NIST standards, ICAM architecture, and security requirements.
• Proven track record in developing strategic plans, conducting risk assessments, driving process improvements, and implementing forward-thinking solutions.
• Ability to lead cross-functional teams, collaborate effectively with government and contractor personnel, and influence program direction through strategic insights.
• Strong analytical skills to address complex project challenges and recommend actionable, out-of-the-box solutions.
• Excellent stakeholder management skills to maintain productive relationships with government clients and partners.
• Deep understanding of federal regulations and contract administration, ensuring adherence to performance standards and acceptable quality levels (AQLs).

Education and requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field.
• Minimum of 10 years of program management experience, with 5 years specialized in ICAM or IT management.
• US Citizenship/Green Card holder (GC atleast 3+ Years)
• MBI Clearance is highly preferred.

Certifications:

• Project Manager Professional (PMP) and/or Program Management Professional (PgMP) highly preferred.

Commitment to Diversity -
eTelligent Group provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.