Mgr-Compliance

Mgr-Compliance

Charlotte, NC, United States

New York, NY, United States

Sunrise, FL, United States

Phoenix, AZ, United States

(Hybrid)

Job Description

1LoD Consumer Compliance Manager

American Express is seeking a detail oriented and proactive First Line of Defense (1LoD) Consumer Compliance Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies primarily related to conduct, insider and internal fraud risk, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.

Responsibilities

• Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.

• Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.

• Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.

• Monitor business activities for compliance with laws, regulations, and internal standards (e.g., Insider Risk, Conduct, Internal Fraud, Privacy, BSA/AML).

• Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.

• Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.

• Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.

• Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.

• Assist with delivery of compliance-related training to business staff.

• Contribute to reporting compliance metrics and trends to business leadership.

Qualifications

Required:

• Bachelor's degree in business, finance, law, or related discipline.

• 3+ years of experience in compliance, risk management, or control-related roles in financial services.

• Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).

• Experience supporting compliance or operational risk within a business or first line of function.

Preferred:

• Compliance, risk or audit certification (e.g., CRCM, CAMS, CCEP, CIA).

• Familiarity with issue management, risk assessments, and control testing processes.

• Experience working in a matrixed environment or with cross-functional teams.

• Experience with overseeing and/or executing risk mitigating activities related to Insider Risk, Conduct, Fraud, or Privacy is highly preferred.

Skills & Competencies:

• Strong attention to detail and critical thinking skills

• Ability to analyze regulatory requirements and apply them in a business context

• Effective communication and relationship-building skills

• Proactive, self-motivated, and comfortable managing multiple priorities

• Sound judgment and problem-solving capabilities

At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26008027

• Job Category Compliance, Control & Legal

• Posting Date 06/02/2026, 12:19 PM

• Apply Before 06/16/2026, 04:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Locations 600 South Tryon Street, Charlotte, NC, 28202, US1500 NW 136th Avenue, Sunrise, FL, 33323, USAMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range $89250 - $150250 annually + bonus + benefits

• Career Area Analytics & Risk Management

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