Servmart Program Specialist I,

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID : 20817

Employment Type : Full Time

Job Category : Customer Service/Support

Job Grade : NonExempt N7

Work Location : 29 Palms Marine Base

BRIEF POSITION SUMMARY:

The program Specialist has a wide variety of tasks. They are required to assist walk in customers by sourcing products or helping them to find product in the store. They answer phone calls, process hazmat orders and contact customers. They also receive in inventory, label it and replenish the shelves in the store. It is a combination of customer service and warehouse responsibilities.

DUTIES and RESPONSIBILITIES:

• Assist walk in customers in the store and answers inbound calls at a specific on site location to sell MSC products in accordance with MSC Culture and Customer Service Standards.

• Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information.

• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.

• Communicates customer concerns to management to ensure the most effective and lasting problem resolution.

• Works closely with vendors to produce quotes, expedite orders and locate sources for product.

• Supports outside sales representatives.

• Ensures excellent customer relations by responding, under Supervisor/Manager or OSA's guidance, to customer needs consistent with MSC standards, Culture, and business practices.

• Operates basic warehouse vehicles (i.e., electric pallet jack and/or forklift).

• Creates and applies bar code labels using MSC item numbers or PO's.

• Loads, unloads, moves product by hand or by skid

• Picks items from bins

• Puts away all required product

• Fosters the MSC Culture in the location and throughout the company to ensure unity of purpose and fulfillment of MSC's Mission.

• Participates in special projects and performs additional duties as required*

To perform this job successfully an associate must be able to perform each essential duty. satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:

• A High School Diploma or the equivalent.

• 2 years customer service experience, inbound/ outbound telephone sales or outside sales, experience required.

• Industry experience preferred.

SKILLS:

• Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.

• Excellent problem solving skills are required.

• Excellent customer service and sales skills are required.

• Excellent oral and written communications skills are also required.

• Working Industrial knowledge preferred.

• Must obtain MSC license to drive warehouse vehicles within specified time requirements.

• Must obtain MSC certificate to pick DOT regulated items where required.

OTHER REQUIREMENTS:

• A valid driver's license is required

• Must pass all requirements to obtain a base pass, which may include additional background checks and other specific driving certifications.

• Bending to lift items from the floor and racks required.

• Lifting items up to 50 pounds required.

• Ability to operate at heights up to 50 feet when required.

• Ability to stand for prolonged periods of time required

• Ability to work in extreme heat/cold is required.

• This position may require access to International Traffic in Arms Regulations Information ( ITAR ) and/or Controlled Unclassified Information ( CUI )

Compensation starting at $38,400 - $58,656 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.