Resident Care Manager

Beztak Senior Living wants you to join our family of talented individuals. We are seeking to hire bright, dynamic leaders who have a passion for service and a commitment to excellence! At Beztak, we love what we do, and it shows. Our team of caring professionals work together to make our senior residents feel at home in our communities.

Beztak is looking to hire a Resident Care Manager to join our team. The Resident Care Manager partners with the Assisted Living Director to organize and oversee Assisted Living operations within the community.

ESSENTIAL FUNCTIONS:

• Maintains consistent, professional communication with residents and family members to provide prompt and courteous resolution of concerns.
• Addresses resident concerns and requests in a timely manner, in coordination with the Assisted Living Director, to support resident satisfaction.
• Participates in pre-admission screening, service planning, and ongoing resident observations in accordance with state regulations and company policy.
• Ensures current resident files, including care and service plans, are properly maintained.
• Collaborates with the Assisted Living Director to coordinate all aspects of Assisted Living operations and meet or exceed state regulations.
• Observes and reports changes in resident condition to licensed clinical personnel, physicians, and the resident's responsible party, as appropriate.
• Supports the Assisted Living Director in achieving acceptable results from state and other regulatory agencies.
• Assists the Assisted Living Director with hiring decisions, training, performance coaching, and providing disciplinary input for department team members.
• Provides support to staff and encourages teamwork. Leads by example in creating a harmonious work environment.
• Assists the Assisted Living Director in maintaining the community's appearance and coordinating repairs.
• Ensure all administrative paperwork is accurate, complete, and submitted in a timely manner.
• Ensures proper response to and handling of all community emergencies with staff.
• Maintains good infection control practices as required by policy.
• Collaborates with the Assisted Living Director to complete resident assessments, care planning, and ongoing service plan reviews.
• Assists the Assisted Living Director with staffing coordination, including schedule management, coverage, overtime monitoring, and staffing plan support.
• Routinely audits resident records, care plans, medication documentation, incident reports, and regulatory compliance.
• Coordinates caregiver orientation, continuing education, and competency development.
• Participates in incident review, quality assurance activities, and survey readiness.
• Partner with Assisted Living Director to lead care conferences and communicate with residents and families regarding changes in care needs.
• Represents the company in a professional manner at all times.
• Operates a company vehicle or personal vehicle, as required, to perform job duties. Candidates must be willing and able to drive for work-related purposes as needed.
• Works in a high-pressure environment, interacts with difficult customers and vendors, handles urgent matters, resolves conflicts, and demonstrates effective interpersonal skills.
• Maintains confidentiality of resident, employee, and community information in accordance with HIPAA and company policies.
• Shares on-call and staff scheduling responsibilities with the Assisted Living Director to ensure 24/7 coverage of Assisted Living operations, including weekends and holidays.

PERSONAL QUALITIES:

• Demonstrates flexibility, innovation, and the ability to lead and manage effectively.
• Demonstrates high integrity, a positive attitude, mission-driven focus, and self-direction.
• Demonstrates passion, dedication, and commitment to providing seniors with an engaging, enlivening, and captivating living environment.
• Identifies issues before or as they occur and responds appropriately.

SUPERVISORY RESPONSIBILITIES:

• Has authority to supervise caregivers, medication technicians, and wellness staff in collaboration with the Assisted Living Director.

QUALIFICATIONS AND EDUCATION:

• Licensed Practical Nurse (LPN) preferred.
• Minimum of three years of experience in a senior living community or related field.
• Must hold and maintain current Basic Life Support (BLS), CPR, and First Aid certification from an accredited provider, such as the American Red Cross or American Heart Association.
• Thorough understanding of regulations related to community operations.
• Excellent verbal, written, and listening skills.

BACKGROUND CHECK PROCESS:

Beztak and All Seasons complete pre-employment testing in accordance with company policies and all state-requirements. This includes criminal background checks, fingerprinting (where applicable) and drug testing.

Florida applicants please visit: for specific state information regarding Level 2 ACHA requirements.

Arizona applicants will need to obtain a fingerprint clearance card, TB test and clear the Adult Protective Services registry.

Michigan applicants will need to take a TB test and complete fingerprinting.

BEZTAK PERKS & BENEFITS:

Beztak has an exciting, growth-focused culture, and we strongly believe in promotion from within. While certain positions require past work experience in a specific role, you don't have to have any experience in property management to join the Beztak team. Beztak culture is one that is built upon the three E's: Excellent, Ethical and Effective, and we pride ourselves on benefits programs and perks that take care of our team.

Some of our most popular benefits include:

• 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
• Generous Paid Time Off in addition to paid company holidays and a "Float" Holiday to celebrate a day or holiday that you hold special.
• Life Insurance, provided at no cost to the employee.
• Five medical plan options - several including a Health Savings Account with an employer contribution
• Employee Assistance Program - free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
• Employee Referral Program
• Tuition Reimbursement Program

PHYSICAL DEMANDS

The position is required to frequently sit for long periods of time, walk, stand, climb stairs, and communicate with residents, staff, family members and the public. Occasionally bending and lifting up to 50 pounds

WORK ENVIRONMENT

• This position typically operates indoors in an air-conditioned office, with a mixture of natural, incandescent and fluorescent light.
• You may be exposed to varying weather conditions such as heat, cold, rain, and snow is common. May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
• You will also periodically be confined to a vehicle.

REASONABLE ACCOMMODATION STATEMENT

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.