Industrial Technician - Fayetteville, NC

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work .

Job Description

JOB POSITION:   Industrial Technician 

Are you interested in becoming an experienced Overhead Crane Service Technician? Join Konecranes, one of the world’s largest material handling companies. We're seeking skilled individuals with electrical and mechanical expertise, comfortable working at extreme heights. Our service technicians, the heart of our industry, thrive in a safety-first environment. You'll troubleshoot 480 3-phase motors, address crane issues, and collaborate with clients and facility directors to meet service needs across the United States.

Principal Responsibilities: 

• Conduct inspections, maintenance, and repairs on electric overhead traveling cranes and hoists at customer locations.
• Provide on-call service as part of a rotation, including after-hours support.
• Troubleshoot electrical, mechanical, structural, and electronic issues on-site.
• Perform post-repair audits to ensure safety features are functional.
• Document findings and recommend corrective actions, including safety notifications to customers.
• Consult with customers on repair and safety issues, offering recommendations for material handling improvement.
• Produce electronic documentation using company tools, obtaining customer signatures.
• Stay updated on industry codes and regulations (OSHA, ANSI, CMAA, HMI).
• Complete service reports and other required documents accurately and promptly.
• Communicate with the Field Operations Manager and Service Coordinator following established practices
• Maintain company-issued equipment, vehicles, and assets in proper working order.
• Operate tools, equipment, and vehicles, reporting deficiencies to the supervisor.
• Follow established safety rules and procedures, including customer guidelines.
• Participate in monthly safety meetings.
• Perform other responsibilities as assigned by the supervisor. 

Qualifications

Education:  High School Diploma required. Associate degree in Industrial Electrical and/or Mechanical Technology or related field preferred or equivalent vocational/technical training and experience. 

Experience:  Minimum one (1) year experience involving electrical troubleshooting and mechanical repair. Some electronic experience but not necessary. Prior experience with cranes is a benefit, but not required. 

Other Requirements:  Must have and maintain a good driving record, including a valid driver's license. Must be willing to work off the ground. Can work varied overtime, as needed by customer, be available for "on call" as part of the service office rotation and be able to travel and work out of town, on occasion. 

Must be able to frequently lift to 25 lbs. Must be able to lift up to 50 lbs. on a daily basis. Must be able to lift to 75 lbs. although not on a daily basis. Must be able to lift 100 lbs. on a rare basis. This position requires frequent climbing, balancing, stooping/crouching, and overhead reaching. This position requires occasional pushing, pulling, kneeling, and crawling. This position will be inside approximately 90% of the time and outside approximately 10% of the time. This position will be frequently exposed to heat, cold, noise and heights.

Additional Information

What we offer:

Salary: $22 - $48 an hour - Pay is determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc. 

Company Vehicle:  Our Service Technicians get a work truck and a gas card to be used for business purposes. Candidates must pass a Motor Vehicle Record (MVR) check.

Benefits:  Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation:  2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave:  5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays:  10 paid holidays per year

Konecranes moves what matters . Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.