Retail Associate Manager

At T‑Mobile, we invest in you! Our Total Rewards Package offers a competitive base salary plus an annual stock grant, employee stock purchase plan, 401(k), and free year‑round money coaching. Job Overview This role supports store leadership by developing and guiding the retail team to deliver customer‑focused service and sales outcomes. It involves coaching, training, and managing day‑to‑day operations, ensuring store standards, product knowledge, and retail procedures are met to drive performance. Job Responsibilities Lead and develop retail team members to achieve sales targets and deliver customer service excellence Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance Manage store operations including visual merchandising, plan‑ogram compliance, and maintaining store environment standards Monitor and control store expenses, discounting, and credits to support financial objectives Oversee customer wait times and ensure customer needs are met through effective team coordination Stay current on products, services, and leadership practices to serve as an expert resource for the team Perform other duties/projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) 1 year of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills and Abilities Change Agility (Required) Change Management Coaching (Required) Coaching (Required) Coaching Conversations (Required) Communication (Required) Customer Engagement (Required) Customer Service (Required) Engaging People (Required) Escalation Resolution (Required) Leadership (Required) Performance Monitoring (Required) Product Knowledge (Required) Sales (Required) Sales Performance Coaching (Required) Talent Development (Required) Team Coaching (Required) At least 18 years of age Legally authorized to work in the United States Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Pay Range Total Target Cash Pay Range: $57,600 – $96,000, inclusive of target incentives Base Pay Range: $43,200 – $72,000 Actual pay will vary by location, qualifications, and experience. Find the local range here: Benefits Full‑time employees receive medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; an employee stock purchase plan; paid time off and holidays; parental and family leave; family building benefits; back‑up care; childcare subsidy; tuition assistance; short‑ and long‑term disability; voluntary life and disability insurance; commuter and transit programs; and mobile service discounts. As part of the T‑Mobile team, you grow in a culture that values continuous learning and career progression. Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact View email address on click.appcast.io or call View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr