Assistant Front Office Manager| Full Benefits Included

Assistant Front Office Manager | Full Benefits Included Grand Hyatt DFW, Dallas, TX – located inside Dallas Fort Worth Airport Terminal D beside TSA checkpoints. Front Office, Entry Level Manager, Full‑time, Hourly (USD). Summary At Hyatt we believe in belonging—making people feel at home wherever they are—and we turn trips into journeys. Grand Hyatt DFW offers luxury rooms, runway views, on‑site dining, and full‑service meeting spaces. We seek a hands‑on leader who supports front‑office staff, anticipates guest needs, resolves concerns professionally, and maintains Hyatt service standards in a fast‑paced airport hotel environment. Local candidates only. Candidates must reside in the Dallas‑Fort Worth area; relocation assistance is not offered. Key Responsibilities Assist in managing the daily operations of the Front Office, including front desk, guest services, arrivals, departures, lobby flow, and guest communications. Support the Front Office Manager and Rooms leadership team in delivering exceptional guest service and operational excellence. Lead, coach, and support front‑office colleagues during assigned shifts. Ensure smooth check‑in and check‑out experiences for guests, World of Hyatt members, VIPs, groups, airline crews, business travelers, and international guests. Monitor guest arrivals, departures, room status, room assignments, special requests, and service opportunities. Maintain a visible presence in the lobby and front desk areas during peak periods. Respond to guest concerns, billing questions, service issues, and special requests in a timely manner. Support service recovery efforts and follow up to ensure guest satisfaction. Partner with housekeeping, engineering, security, reservations, sales, events, food and beverage, and other departments to meet guest needs. Assist with room inventory management, occupancy review, upgrades, over‑sell situations, out‑of‑order rooms, and operational planning. Ensure colleagues are knowledgeable about hotel services, airport operations, transportation options, local area information, and Hyatt brand standards. Conduct pre‑shift meetings and communicate daily hotel information, occupancy, VIP arrivals, group activity, service goals, and priorities. Assist with onboarding, training, scheduling, performance feedback, coaching, and engagement of colleagues. Ensure compliance with hotel policies, cash handling, credit card procedures, privacy standards, safety requirements, and security protocols. Review guest feedback, service scores, operational reports, and shift activity to identify trends and opportunities for improvement. Support night audit, accounting, billing, and reporting processes as needed. Maintain a clean, organized, professional, and welcoming front office environment. Act as manager on duty when assigned. Perform other duties as assigned by Rooms or hotel leadership. Benefits Free Room Nights, discounted and Friends & Family Room Rates Medical, Prescription, Dental, and Vision Insurance 401(k) with company match Paid vacation, sick days, new‑child leave, and personal day Paid Family Bonding Time and Adoption Assistance Tuition Reimbursement Employee Stock Purchase Plan Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more Qualifications Previous front‑office, guest services, Rooms, or hotel operations supervisory experience preferred. Experience in a full‑service, luxury, airport, or high‑volume hospitality environment strongly preferred. Strong guest service, leadership, communication, and problem‑solving skills. Ability to lead colleagues in a fast‑paced, guest‑facing environment. Knowledge of front‑office operations, room inventory, arrivals and departures, billing, guest recovery, and hotel systems preferred. Ability to remain calm, professional, and solution‑oriented during high‑volume periods or challenging guest situations. Strong attention to detail and ability to manage multiple priorities. Ability to collaborate with housekeeping, engineering, security, food & beverage, sales, events, reservations, and other hotel departments. Proficiency with hotel property management systems, Microsoft Office, and guest service technology preferred. Experience with World of Hyatt service standards and loyalty recognition preferred. Must currently reside in the Dallas‑Fort Worth area. Must be able to work a flexible schedule, including mornings, evenings, overnight shifts, weekends, holidays, and business‑demand periods. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Hyatt Group