Crisis Case Manager- Behavioral Health

Job Description

Job Description

Crisis Case Manager — Behavioral Health

Full-time

Children & Adults

Community-based

Mobile Crisis Response

On-call

Human Services

Actively hiring — immediate openings available

SCMHCC is seeking a compassionate and driven Crisis Case Manager to deliver intensive, goal-directed behavioral health services to children and adults experiencing elevated mental health symptoms. Working within our Crisis Department, you will provide stabilization support, mobile crisis response, and community-based care coordination — helping individuals remain safely in the least restrictive environment possible. The candidate must be able to work a regular schedule to 7PM and also is required to be on call for regular intervals.

Benefits: 401(k) participation, 401(k) deferral match up to 5% after one year of employment, eligible for paid vacation after six months of employment and accrual begins at hire date, paid sick leave accrual begins at hire date, employer paid life insurance and LTD after one year of employment, low-cost employee health and vision insurance options, no cost employee dental, and 10 paid holidays per calendar year.

KEY SKILLS & KEYWORDS

Crisis case management

Crisis stabilization

Mobile crisis response

Behavioral health

Mental health support

Crisis intervention

Community mental health

Care coordination

CSS/CBS services

De-escalation

Human services

Family engagement

Least restrictive environment

On-call availability

Juvenile justice liaison

School-based support

WHAT YOU'LL DO

• Provide in-person and phone crisis stabilization support to consumers, families, and community members at SCMHCC and off-site locations.
• Deliver intensive, medically necessary crisis case management services to children and adults experiencing acute mental health episodes.
• Collaborate with caregivers, family members, treatment providers, and community partners to develop and implement effective crisis support plans.
• Provide timely, accurate updates on consumer status, response to intervention, and follow-up planning.
• Support CSS/CBS high-needs consumers and assist assigned team members during periods of elevated caseload.
• Attend CSS/CBS staffing and group supervision meetings to build familiarity with high-needs clients.
• Build and maintain relationships with schools, juvenile justice, courts, law enforcement, and hospitals to create a supportive community network for consumers.
• Assist consumers in identifying and accessing natural, community-based resources that support daily functioning and independence.
• Ensure compliance with all deadlines, contractual obligations, and licensing requirements related to crisis services.
• Participate in on-call rotation and respond to mobile crisis requests as needed.
• Attend required SCMHCC training sessions and proactively identify additional learning opportunities to strengthen crisis competency.
• Support continuous improvement of the Crisis Department through collaboration and coordination.
• Maintain regular and predictable attendance — an essential function of this role.

QUALIFICATIONS & REQUIREMENTS

EDUCATION

BA/BS in human services, psychology, social work, or related field — or equivalent combination of education and experience. One year of experience may substitute for one year of education.

EXPERIENCE

Demonstrated ability to work with individuals experiencing serious emotional disturbances. Strong interpersonal skills and ability to respond effectively across a range of human services situations.

DRIVING

Reliable transportation required at all times. Must meet agency driver's license and insurance standards. Travel to community locations is a core part of this role.

BACKGROUND

Must pass criminal background check and driver's license review to SCMHCC standards prior to hire.

PHYSICAL REQUIREMENTS

The following physical requirements are essential functions of this role. SCMHCC will provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law.

MOBILITY

Ability to travel to and mobilize within client locations including homes, schools, hospitals, correctional facilities, and other community sites.

VISION

Sufficient visual acuity to observe client behavior, body language, and environmental safety conditions during in-person interactions.

HEARING & SPEECH

Ability to hear and clearly communicate with clients, families, and team members in person and by telephone, including in environments with background noise.

PHYSICAL ACTIVITY

Ability to sit, stand, walk, and drive for extended periods. Occasional lifting or carrying of materials up to 25 lbs may be required.

ENVIRONMENT

Ability to work in varied community settings including client homes, outdoor environments, and facilities that may present unpredictable conditions.

STRESS TOLERANCE

Ability to perform effectively in high-stress, fast-paced crisis situations while maintaining professional composure and sound judgment.

TECHNOLOGY

Ability to use a computer, smartphone, and electronic health record systems to complete documentation and communicate with team members.

DRIVING

Ability to operate a motor vehicle safely to travel between agency sites and community locations as required by the role.

WHY JOIN US

• Make a direct impact in the lives of children and adults navigating mental health crises.
• Work within a collaborative, mission-driven behavioral health team.
• Access to ongoing training and professional development in crisis services.
• Engage with a diverse network of community partners across schools, courts, and healthcare.

This description outlines the essential functions of this role and is not an exhaustive list of all duties. Management retains the right to modify responsibilities at any time. SCMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Reasonable accommodations will be made for qualified individuals with disabilities.