General Manager

General Manager – responsible for overseeing the restaurant’s operations, ensuring fast, accurate customer service, and maintaining profitability.

Duties and Responsibilities

• Manages a staff that includes Assistant Managers and approximately 15–30 employees, depending on location.
• Assigns, oversees, and evaluates work for compliance.
• Manages hiring, training, evaluating, discipline, and termination of employees.
• Provides on‑the‑job training and coaching for new employees.
• Delegates responsibility for ordering, receipt, storage, and issuing of all food, labor, equipment, cleaning, and paper supplies to minimize waste or theft.
• Assists in the supervision, preparation, sales, and service of food.
• Forecasts food items by estimating consumption per shift.
• Supervises food preparation and service operations while on duty.
• Assists team members during rush periods to maintain restaurant efficiency.
• Assists team members by greeting customers, taking orders, using the cash register, assembling orders, and checking for completeness and accuracy.
• Ensures every customer receives world‑class customer service.
• Completes daily food preparations including meat and vegetable slicing, portioning, and rotating products.
• Executes systems and procedures with 100% integrity and completeness.
• Completes daily, weekly, and periodic paperwork accurately.
• Controls inventory using weekly inventory systems and maintains regular ordering schedules.
• Conducts weekly manager meetings.
• Audits systems and procedures as well as end‑of‑shift paperwork.
• Completes preventative maintenance and upkeep on store equipment and supplies.
• Responsible for 100% of the cash drawers during the shift.
• Manages deposits and changes orders per Deposit Operating Procedure.
• Performs other related duties as required.

Knowledge, Skills, Abilities & Work Environment

• Ability to use basic math, addition, subtraction, and understand basic fractions.
• Required to stand for long periods, walk, sit, use hands, reach with hands and arms, talk, listen, maintain visual acuity.
• Occasionally required to climb, balance, stoop, kneel, crouch or crawl, and lift up to 50 pounds.
• Reasonable accommodations may be made for individuals with disabilities.
• Employee occasionally exposed to mechanical parts; moderate noise level in environment.

Benefits

• Competitive salary based on experience.
• Top‑performing General Managers may earn up to 13% periodic, metric‑based bonuses on store performance.
• Benefits including PPO Medical, PPO Dental, and Vision.
• Paid time off (PTO).
• Employee meal benefit program.
• Opportunities for career advancement to Area Manager or Director of Operations.

Career Development

• Career development programs provide mentorship and support from supervisors and HR.
• Increase pride and ownership of your own location.
• Develop and enhance leadership and management skills and experience.
• Potential to advance to Area Manager or Director of Operations within the organization.

Requirements

• Willingness to work overtime, holidays, weekends, and days off as business dictates.
• Must be at least 18 years of age.
• Must have reliable transportation.
• Must possess the physical stamina to work 50–80 hours per week.

Qualifications

• Minimum age 18.
• Reliable transportation.
• Physical stamina for 50–80 hour work weeks.

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