Sr Mobile Expert

Senior Mobile Expert

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This isn't your typical retail role. And we're not your typical wireless company! At T-Mobile, we're changing what customers can expect from wireless retail. Our Experience Stores bring together the latest technology, personalized service, and experienced teams who know how to deliver. We've created a destination where customers can discover new products, get expert advice, and find solutions to even their most challenging needs. As a Senior Mobile Expert, you'll play a key role in bringing that experience to life. We're looking for people who bring proven sales skills, a passion for technology, and the ability to turn complex customer challenges into great experiences. You'll help customers explore what's possible, find solutions that fit their lives, and get more from their T-Mobile experience. We've designed our Experience Stores to give you more ways to succeed. You'll have access to advanced tools, exclusive products, and direct support from our Customer Care and Engineering teams. Together, we'll solve customer challenges, create stronger connections, and deliver a level of service that makes these stores stand apart. We're investing in your growth, too! With specialized training, ongoing development, and a team that celebrates shared success, you'll have opportunities to expand your expertise and build your career.

What You'll Do

You'll bring your sales experience and customer-first approach to every interaction. From introducing the latest technology to helping customers navigate complex challenges, you'll find solutions that make a difference. You'll also:

• Recommend products, services, and technology based on customer needs while contributing to store sales goals.
• Resolve customer questions and technical challenges using advanced systems, digital tools, and specialized support teams.
• Build your knowledge of T-Mobile products and services through ongoing training and hands-on experience.
• Collaborate with teammates to share expertise, improve customer experiences, and achieve store goals.

We're counting on you to bring ideas, take initiative, and help create a store experience that customers remember.

What You'll Bring

Required Qualifications

• High school diploma or GED.
• Strong communication and interpersonal skills, with the ability to support people from different backgrounds.
• Ability to understand customer needs, explain solutions, and provide helpful recommendations.
• Customer service and problem-solving skills.
• Ability to learn new technology, navigate digital tools, and adapt to changing customer needs.
• Ability to manage multiple priorities and work collaboratively in a retail environment.

Your Growth. Our Investment.

We believe great experiences start with great teams. That's why we're committed to giving our employees the resources, support, and opportunities to succeed.

In our Experience Stores, you'll receive specialized training, work with advanced technology, and collaborate with experts across T-Mobile. We'll help you strengthen your skills, deepen your product knowledge, and explore opportunities for career growth.

We also offer a comprehensive benefits package to eligible employees, which include tuition assistance, money coaches, childcare subsidy, medical, dental, and vision coverage, a 401(k) retirement plan, paid time off, employee discounts, and programs that support your well-being. Eligibility and benefits vary by position and employment status.

We're building something different in wireless retail, and we want people who are ready to be part of it.

Bring your experience. Bring your ideas. Let's create something better together!

• At least 18 years of age
• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No): No

DOT Regulated:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $34.00

Annualized Incentive Target: $7,200

Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladderit's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growthand we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.