Tow Truck Operator / Service Technician

Job Description

Job Description

About the Role:

California Towing & Recovery in San Marcos, CA. is seeking a skilled and dedicated Tow Truck Operator / Service Technician to join our team. In this role, you will be responsible for providing excellent customer service while safely and efficiently towing and servicing vehicles. Your primary goal is to ensure that customers receive the highest level of care and service. You will use your mechanical skills, knowledge of the area, and problem-solving abilities to handle various roadside situations.

Key Responsibilities:

• Operate tow trucks and related equipment to safely tow and assist vehicles.
• Provide prompt and courteous service to customers in need of roadside assistance.
• Diagnose and perform minor repairs or services on vehicles as needed.
• Follow safety protocols and ensure proper use of towing equipment.
• Maintain accurate records of all services performed, including customer information and vehicle details.
• Conduct routine maintenance and inspections of tow trucks and equipment.
• Work closely with dispatchers and team members to ensure smooth and efficient operations.

Minimum Qualifications:

• Valid driver’s license with a clean driving record.
• Ability to operate tow trucks and equipment safely and efficiently.
• Strong mechanical skills and ability to troubleshoot issues on-site.
• Excellent communication and customer service skills.
• Ability to work both independently and as part of a team.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Preferred Qualifications:

• Previous experience as a tow truck operator or service technician.
• ASE certification or equivalent mechanical qualifications.
• Familiarity with San Marcos, Encinitas, Carlsbad, Del Mar and surrounding areas.
• Bilingual in English and Spanish.

Skills and Attributes:

• Strong mechanical aptitude with a proactive approach to problem-solving.
• Ability to remain calm and professional in stressful or emergency situations.
• Strong attention to detail, particularly in maintaining records and following procedures.
• Excellent customer service skills, with the ability to communicate clearly and effectively with customers.

Join California Towing & Recovery and become part of a team committed to providing top-notch service to drivers in need across San Diego county!