Teller - Ben White

As a Full Time Teller, you will serve as a primary point of contact for processing Member transactions and requests. Eager to build strong, long-term meaningful relationships, our Tellers have a passion for exceptional Member service. Tellers strive to provide an exceptional Member experience by effectively communicating with Members to understand Member needs, providing assistance to Members, identifying product and service needs, answering Member questions, identifying solutions, and resolving Member requests and issues. Essential Functions of the Job Member Experience Greet members Maintain branch appearance Explain basic products and services Identify product needs Resolve member issues Account Maintenance Conduct system navigation on various computer systems Process address, phone number, and email changes Process check re‑orders Assist with online and mobile banking Compliance Performs other duties as assigned. Adhere to all company policies, procedures and business ethics codes. Complete required regulatory training as assigned. Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti‑Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation. Conduct Transactions Process transactions, mail deposits, night drop, and cash advances Grant access to safe deposit box Scan transit and on‑us checks Validate accuracy and process member checks Place and communicate check holds Print documents, including statements, temporary checks, and direct deposit forms Knowledge, Skills and Abilities Ability to effectively build relationships, establish rapport, and diplomatically communicate information Effective active listening skills Strong verbal, interpersonal, and written communication skills Ability to be adaptable and work in a fast‑paced environment Ability to demonstrate good judgment and effective problem solving skills to help identify and resolve Member issues Strong attention to detail Strong organizational and time management skills Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude Proficient in Microsoft Office Ability to successfully pass pre‑employment background screening, including FBI fingerprint, credit, education, and employment verification Core Competencies Demonstrating Member Obsession Demonstrating Performance Excellence Demonstrating Innovation Required Qualifications High School Diploma or GED Minimum of six (6) months of Teller or cash handling experience Minimum of six (6) months of customer service experience Bachelor’s Degree in Business or Finance‑related field may substitute for experience requirements Minimum of six (6) months working in a team environment Preferred Qualifications Bachelor’s Degree General knowledge of applicable financial industry regulations Military experience Hours Monday through Friday from 9am to 6pm and Saturday from 9am to 2pm. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr University Federal Credit Union