Teller

Benefits

Citizens Bank offers competitive compensation and outstanding benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Matching
• Employee Assistance and Wellness Program
• Life, Short-term and Long-term Disability
• Up to 11 Paid Holidays
• Health and Dependent Care Reimbursement Accounts
• Paid Time Off
• Banking Privileges

Position: TELLER

Position Location / Hours

Citizens Bank - West Albany Branch

Type: Part -Time/Non-Exempt

Hours: 30 - 32 hrs/wk (M-F)

Reports to: Branch Operations Officer

Description

Tellers are direct customer service positions responsible for providing our customers with an exceptional banking experience. Tellers are responsible for a variety of tasks including providing excellent customer service, processing account transactions efficiently, accurately, and confidentially using a computerized Teller system, helping resolve customer concerns, following proper procedures to minimize errors and reduce fraud, and be a strong team player who enjoys helping others.

Duties may include, but are not limited to the following:

Essential Teller Duties

• Create a connection and develop rapport with customers to provide outstanding, personalized service.
• Receive checks and cash for deposit into checking and savings accounts, verify deposit amounts, examine checks for endorsement and negotiability, examine cash for validity, and ensure transactions are complete for processing and issuing customer receipts with minimal assistance.
• Receive loan payments, including verifying customer name, loan number, loan type, loan payment structure, and preparing loan payment coupons for processing with minimal assistance.
• End of day balancing of your assigned cash drawer following Teller I accuracy guidelines and reporting as appropriate to your supervisor.
• May redeem U.S. Savings Bonds, sell Cashier's Checks, assist customers with safe deposit box entry, process mail and night deposit transactions
• Identify and offer relevant banking services and products to our customers.
• Problem solves to assist customers with debit cards, address changes, stop payments, statement questions, with some assistance.

General

• Maintain the safety, integrity, and confidentiality of customer information.
• Help maintain a safe and secure work environment by displaying responsiveness to lobby traffic and ensuring each customer is acknowledged in a friendly and helpful manner.
• Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers.
• Regular and reliable attendance.
• Responsible for completing all training courses assigned.
• Compliance with the Bank Secrecy Act and other banking regulations.
• Other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Experience operating Windows based PC.
• Experience with Microsoft Applications including Word, Excel, and Outlook.
• Experience with general office equipment such as copier, scanner, fax, 10-key, filing systems.
• Proficient knowledge of basic addition and subtraction.

Preferred Qualifications

• Cash handling and balancing experience.
• Customer service experience.

Attributes:

• Ability to communicate effectively in writing as well as verbally in-person and via phone.
• Ability to prioritize tasks using strong time-management, personal and workspace organization, and problem-solving.
• Ability to work accurately with close attention to detail.
• Effective interpersonal skills with the ability to work with individuals and groups at all organizational levels.
• The ability to work independently and as part of a team.
• Exhibit a professional, business-like appearance and demeanor.

Physical Requirements

• Ability to clearly speak, hear, see, and communicate with customers and co-workers.
• Ability to stand or sit for extended periods of time.
• Ability to perform repetitive finger, hand, and arm movements.
• Ability to regularly kneel, reach, bend, push, pull, carry coin bags up to 50 pounds.

IMPORTANT DISCLAIMER

Citizens Bank is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability. All offers are contingent upon the candidate successfully passing a credit check and a criminal background check.