Bilingual LPN (Hybrid)

Job Description

Job Description

Hybrid LPN Clinical Interviewer

Location: Phoenix, AZ 85040
Pay: $28/hour
Schedule: Monday-Friday, 8:30 AM-5:00 PM MST (AZ Local Time)
Hybrid: Monday & Friday Remote | Tuesday-Thursday In Office
Language: Spanish & English preferred

We are seeking a Bilingual LPN Clinical Interviewer to join our team in a hybrid role focused heavily on outbound telephonic outreach . In this position, you will conduct medication interviews with members, gather information to support Medication Therapy Management (MTM) activities, identify medication-related concerns, and provide appropriate education and support within your scope of practice. The ideal candidate is comfortable making a high volume of outbound calls, working in a metrics-driven environment, navigating multiple systems, and communicating effectively with members in both Spanish and English .

Responsibilities

Conduct High-Volume Outbound Medication Interviews

• Make a high volume of outbound calls to members to conduct telephonic medication interviews.
• Verify member identity and obtain appropriate consent before discussing medication-related information.
• Collect accurate information needed to support Medication Therapy Management (MTM) activities.
• Review and reconcile prescription, OTC, herbal, and supplement medications.
• Ask questions to understand medication adherence, effectiveness, side effects, affordability, and barriers to proper medication use.
• Identify potential medication-related concerns and accurately document findings.

Educate, Support & Escalate When Needed

• Provide medication education in clear, easy-to-understand language within your scope of practice.
• Reinforce appropriate medication administration, dosing, storage, and adherence strategies.
• Recognize urgent, complex, or out-of-scope concerns and escalate them appropriately.
• Partner with pharmacists, care coordinators, and operational teams to support appropriate follow-up.

Document Accurately & Meet Quality Standards

• Document member interactions, assessments, and outcomes in designated systems.
• Follow established clinical workflows, scripts, decision trees, and escalation pathways.
• Maintain documentation that meets clinical, regulatory, and audit standards.
• Meet established productivity, quality, and documentation expectations.
• Participate in quality reviews, coaching, audits, and other performance activities.

Work Efficiently in a High-Volume Environment

• Navigate multiple systems simultaneously, including the MTM platform, call systems, email, and documentation tools.
• Manage outbound outreach, documentation, and follow-up activities efficiently.
• Stay current on commonly used medications and program updates.
• Maintain a strong focus on member experience, accuracy, and medication safety.

Required Qualifications & Skills

• Active LPN/LVN license in good standing.
• Bilingual in Spanish and English.
• Experience in a healthcare and/or telephonic outreach environment.
• Comfortable making high-volume outbound calls and working in a metrics-driven environment.
• Strong verbal and written communication skills in both Spanish and English.
• Ability to work effectively in a hybrid environment, both independently from home and in an office/call center setting.
• Ability to navigate electronic documentation systems and Microsoft Office tools.
• Strong attention to detail and ability to accurately document member interactions.

Preferred Qualifications

• Experience with Medication Therapy Management (MTM) .
• Experience with Transition of Care.
• Experience working with Medicare or Medicaid populations.
• Previous experience in a high-volume outbound healthcare call center environment.

Schedule & Work Environment

• Monday-Friday, 8:30 AM-5:00 PM MST (Arizona local time)
• Monday: Work from home
• Tuesday-Thursday: In-office in Phoenix, AZ 85040
• Friday: Work from home
• Hybrid position with a strong emphasis on outbound member outreach and call productivity .
• $28/hour

If interested in hearing more, we encourage you to apply!

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?