Patient Care Manager

Employment Type: Full time Shift: Day Shift

Description: At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. Elkader offers small-town charm with a cost of living about 23% below the national average. Families benefit from good local schools and a safe, walkable community. Cultural highlights include the historic Elkader Opera House, Motor Mill Historic Site and kayaking on the Turkey River. Residents enjoy scenic parks, antique shops and annual heritage festivals. Mercy One Elkader Medical Center is a 25-bed critical access hospital. It provides 24/7 emergency care and is designated as a Level IV Trauma Center, ensuring timely treatment for urgent needs. The hospital is known for its personalized, family-oriented approach to care, serving the rural Clayton County community and surrounding areas.

The Patient Care Manager manages the day-to-day operations and upholds clinical practice standards of the department. Provides positive leadership and problem-solving skills and is responsible for continuous quality improvement, patient satisfaction, budgeting, customer and staff feedback, training and development. Works cooperatively with other departments within MercyOne, the community and professional organizations to ensure quality services. Adheres to MercyOne’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of MercyOne.

Essential Functions

• 1) Responsible for the clinical practice within the department. Assures safe, effective delivery of clinical services. On a daily basis, demonstrates own presence or involvement in department. Rounds and interacts with physicians, staff, patients, families and customers. Available to problem solve, support and assist the team. Upholds clinical practice standards and guidelines. Explores opportunities to improve clinical outcomes and takes action. Keeps self-updated and current with new trends and technology related to clinical specialty, areas of responsibility, leadership and management. Monitors staffing pattern that supports effective clinical services within established budget parameters. Assures operations are responsive to changes in coding, billing and reimbursement.
• 2) Based on principles of growth and development, provides care appropriate to the age-related needs of the patients served on his/her assigned unit. Collects, analyzes, interprets and applies age-specific data. Performs tasks/procedures, uses equipment in an age-appropriate manner. Communicates and works with others in an age-appropriate manner.
• 3) CQI. Develops, implements and monitors a Quality Improvement Plan that is reviewed and revised annually or as needed for CQI. Responds to customer complaints within 24-48 hours. Follows up on incident reports and takes immediate action to events of major consequences. Documents and takes action within 24 hours on potentially compensable events (i.e., accidents, professional errors, etc.). Documents and reports unsafe conditions. Demonstrates compliance with all licensing, accrediting, certification, and/or legal requirements.
• 4) Communication/ leadership. Assures actions and decisions are consistent with the Mission, Vision and Values. Works cooperatively with physicians, volunteers, employees and other NEIA personnel. Adapts current operations to the changing needs of customers, families, physicians, employees and the community. Keeps director / CNO informed of programs, problems and issues. Resolves problems independently as appropriate. Communicates to staff all relevant information; holds periodic communication meetings and ensures records are kept. Adheres to existing policies and procedures; assists in developing policies and procedures that are consistent with regulating agency guidelines and MercyOne mission and philosophy. Promotes and adheres to the elements of the Corporate Compliance Program. Manages change by educating team members to accept and acknowledge change, leading others through it with enthusiasm. Actively listens and often helps others to deal with stress and stressful situations.
• 5) Team Development. Selects competent staff at a level consistent with need, in a timely manner. Ensures new employees are oriented to department and job and that initial competency assessment is complete and documented. Delivers objective and honest feedback, giving credit when deserved. Completes annual competency assessments on or before due date. Administers and documents disciplinary action as appropriate. Encourages staff development (i.e., assesses needs, assists in development of education plan). Spreads enthusiasm and brings enjoyment to the workplace. Facilitates team discussion toward positive solutions. Maintains an acceptable turnover rate.
• 6) Budgeting. Prepares/contributes to an annual budget that is congruent with goals and objectives. Maintains acceptable level of expenditures consistent with budgeted amounts. Adjusts utilization of staff and materials to actual workload. Makes decisions about and effectively coordinates the use of all resources (people, materials, time) to achieve maximum productivity.
• 7) Adheres to all safety, infection control and colleague health policies and procedures. Attends required safety programs. Appropriately and consistently uses the personal protective equipment required of the job. Knows and can demonstrate departmental emergency procedures for fire, disaster and other emergency situations. Reports and removes unsafe equipment/furniture. Asks for assistance when needed to assure safety for all involved. Maintains a safe working environment and practices safe working habits.
• 8) Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Schedule

Schedule: 1.0 FTE (40 hours per week) Day shift Exempt status

Minimum Qualifications

• BSN or actively completing BSN degree within 3 years of offer acceptance.
• Minimum 5 years nursing experience; 3 years’ experience in nursing leadership.
• Current Iowa RN license.
• Active IL RN license if working in IL.
• BLS.
• ACLS.
• Mandatory Reporter.
• High language, high math, high reasoning ability.
• Personal computer.
• Ability to work with diverse groups of people.
• Ability to work under pressure.
• Ability to be diplomatic.
• Strong leadership and teambuilding skills.
• Ability to prioritize and delegate.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit