Information Technology Help Desk
AppleOne Employment Services
Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros usuarios y contribuir al funcionamiento eficiente de la infraestructura tecnológica de la organización. Responsabilidades principales: Brindar soporte técnico Nivel 1 para equipos, aplicaciones, sistemas y telecomunicaciones. Configurar, instalar y dar mantenimiento a computadoras, laptops, impresoras y dispositivos móviles. Proveer soporte a Microsoft Outlook, Teams, VPN y herramientas de acceso remoto. Registrar, diagnosticar y resolver incidentes o escalarlos cuando sea necesario. Administrar inventario y ciclo de vida de los equipos de TI. Crear y mantener documentación técnica, procedimientos y base de conocimientos. Capacitar a usuarios sobre herramientas y mejores prácticas tecnológicas. Apoyar iniciativas de ciberseguridad, control de accesos, MFA y cumplimiento de políticas de TI. Colaborar en procesos de respaldo de información y planes de recuperación ante desastres (Disaster Recovery). Participar en una rotación de disponibilidad on-call para atender incidentes críticos fuera del horario laboral. Bachillerato en Ciencias de Computadoras, Tecnología de Información o un campo relacionado (o experiencia equivalente). Mínimo 3 años de experiencia en soporte técnico, Help Desk o administración de infraestructura de TI. Experiencia con Windows, Microsoft 365 (Outlook, Teams), VPN, dispositivos móviles, impresoras y herramientas de acceso remoto. Conocimiento en administración de incidentes, documentación técnica y manejo de inventario de activos de TI. Excelentes destrezas de servicio al cliente, comunicación y resolución de problemas. Capacidad para trabajar de manera independiente y en equipo en un ambiente dinámico. #J-18808-Ljbffr AppleOne Employment Services
Vacancy posted 4 days ago
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