BDC Consultant - Lexus of Vancouver

BDC Consultant

Lexus of Vancouver is currently seeking a highly motivated, customer focused BDC Consultant to join their team!

This in-store role is crucial in creating and maintaining a productive relationship between our centralized BDC (Business Development Center), service customers, and store stakeholders to drive sales.

What will you do?

• Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance
• Facilitate effective Turn-over (TO) and Appointment distribution to Sales Advisors
• Follow-up with TO's to ensure workflows have been executed
• Review customer needs ensuring each TO is handled personally and promptly
• Track TO and appointment activity to ensure robust follow up is executed
• Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and rescheduling "No Show" appointments when applicable
• Be a daily physical presence on the showroom floor. Support sales advisor follow-up, maximizing every sales opportunity
• Regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders to maintain productive collaboration and identify opportunities
• Identify in market service and portfolio customers, outreach and establish needs
• Consistent communication and collaboration with store leadership to identify next steps for each customer
• Utilize customer retention software effectively
• Ensure execution of agreed activities
• Track all activity

Misc:

• Understand the importance and benefits of this role to retail operations
• Plan and allocate time effectively between Internet leads, Portfolio Management and Vehicle Exchange
• Provide an outstanding customer experience to ensure all customers feel valued and welcome

What are we looking for?

• High school diploma
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
• Strong organizational skills
• 2-4 Years of Customer Service or Sales Experience
• Experience in automotive industry a plus
• Experience using CRM tools, Automotive CRM a plus
• Familiarity with dealership operations a plus
• Familiarity with BDC functions a plus
• Experience reviewing and improving processes to increase efficiencies

Compensation: Hourly rate of $26.44 plus monthly performance bonus (Target Total Comp/OTE: $73,000)

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Artificial Intelligence Statement:

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.