Patient Access Rep /Medical Assistant- Oral & Maxillofacial Surgery Clinic

This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Education & Experience High school diploma or equivalent (Required) Completion of a Medical Assistant training program (Preferred) Related experience in a clinic or medical office setting (Preferred) Certifications Basic Life Support (BLS) from the American Heart Association (Required) Certification in Healthcare Access Manager (CHAM) (Preferred) Certification in Healthcare Access Associate (CHAA) (Preferred) Certification as a Medical Assistant or other medical specialty-based certification (Preferred) Knowledge, Skills, and Abilities Computer skills and dexterity required for data entry and retrieval of patient information. Proficient with Windows-style applications and keyboard. Effective verbal and written communication skills able to present information clearly and professionally to varying levels of individuals throughout the patient care process. Ability to effectively present information and respond to questions from patients and customers, with proficiency. Ability to work collaboratively with other departments. Ability to exercise sound judgment in handling / escalating difficult situations. Job Duties Provide excellent customer service to all patients, guests, and family members. Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate. Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles and self‑pay portions due. Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments. Prepare patient for exam, explaining any procedures before they are performed and answering the patients’ questions. Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information. Adapt behavior to the specific patient population, including respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required. Physical and Environmental Demands Medium work: exerting 20–50 pounds of force occasionally, and/or 10–25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements exceed those for sedentary work. The job may involve walking or standing to a significant degree; may require sitting with pushing and/or pulling of arm or leg controls; and may involve working at a production‑rate pace entailing constant pushing and pulling of materials. Exposure to blood, body fluid and tissue is routine, and there is a risk of exposure to hazardous medications or waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. Compliance & Privacy This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and other compliance‑related concerns. The employee shall remain knowledgeable on current federal, state and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility and ensure compliance with all such laws, regulations and standards. Equal Employment Opportunity Statement Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. #J-18808-Ljbffr 3M HEALTHCARE