Spa Supervisor Durant Casino

$19.50 per hour.

Job Purpose or Objective(s): The Spa Supervisor will oversee the staff of the spa to guarantee efficient operations and ensure excellent guest satisfaction is attained. You will report to the Spa Director.

Primary Tasks:

1. You will monitor and follow up on guest feedback through the use of comment cards and other customer care techniques.

2. Manage guest complaints and take corrective action.

3. You will manage daily operations including opening and closing procedures, facility inspections, cash handling procedures, and general facility maintenance.

4. Analyze business volume and develop the staffing schedule to ensure coverage.

5. You will implement proper inventory and purchasing procedures, submit finalized PO’s to Director for approval.

6. Manage monthly promotions and sales strategies as outlined in the marketing plan.

7. You will manage office operations and perform clerical tasks such as typing, filing, proofreading, creating documents and sorting mail.

8. Assist staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.

9. Perform other duties as assigned.

Requirements:

· Efficient and able to handle a variety of responsibilities simultaneously

· Excellent verbal and written skills

· Able to make decisions

· One (1) year spa experience