Patient Access Representative

Patient Access RepresentativeA Brief Overview As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in - while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.Why This Role MattersBe the first point of contact for patients and families.Create a positive, welcoming experience.Support both patients and care teams.Make a difference through service and compassion.What You Will DoRegister, check in, and assist patients.Schedule appointments and referrals.Update patient, insurance, and payment information.Use EPIC to support daily operations.What You BringStrong customer service skills.Clear communication and professionalism.Attention to detail and organization.Ability to multitask in a fast-paced setting.Why Apply?Make an impact every day. Gain valuable healthcare experience. Join a supportive team environment. Grow your career with University Hospitals. Full-time and part-time opportunities are available across multiple locations, including Amherst, Avon, Elyria, Geauga and Sheffield Village. Benefits That Support You Competitive pay and comprehensive benefits. Health, wellness, and financial resources. Training and career development opportunities. An inclusive and supportive workplace.QualificationsEducation: High School Equivalent / GED (Required) Associate's Degree or progress towards degree (Preferred) Medical Terminology (Preferred)Work Experience: 1+ years Customer Service (Required) 1+ years Customer Service in healthcare (Preferred)Knowledge, Skills, & Abilities: Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)Physical DemandsStanding OccasionallyWalking OccasionallySitting ConstantlyLifting Rarely up to 20 lbsCarrying Rarely up to 20 lbsPushing Rarely up to 20 lbsPulling Rarely up to 20 lbsClimbing Rarely up to 20 lbsBalancing RarelyStooping RarelyKneeling RarelyCrouching RarelyCrawling RarelyReaching RarelyHandling OccasionallyGrasping OccasionallyFeeling RarelyTalking ConstantlyHearing ConstantlyRepetitive Motions FrequentlyEye/Hand/Foot Coordination FrequentlyTravel Requirements 10%Primary Location: United States-Ohio-ElyriaOther Locations: United States-Ohio-Sheffield_Village, United States-Ohio-Elyria, United States-Ohio-Amherst, United States-Ohio-AvonWork Locations: 630 East River Street Elyria 44035Job: Administrative Support Organization: UHHS_Health_System Schedule: Full-time Employee Status: Regular-Shift Variable Job Type: Standard Job Level: Professional Travel: Yes, 10 % of the Time Remote Work: No Job Posting: Jul 8, 2026, 12:31:34 AM