Customer Satisfaction Advocate

Job Description

Job Description

Customer Satisfaction Advocate

Healthcare Manufacturing

$17.00-$20.00 per hour

Monday-Friday, 8:00am-5:00pm

Columbus, Ohio (onsite)

Temp to Hire

Why You’ll Love This Job:

• After being hired on, the following benefits are offered:
  • PTO
  • 100% employer-paid medical insurance
  • 401k
• Training and professional development opportunities
• Casual work environment with fun perks like Tie Dye Tuesday
• Free parking and great snacks

What You’ll Do:

• Respond to customer inquiries via phone, email, and live chat
• Assist with product questions, order processing, and issue resolution
• Track shipments and ensure orders are processed accurately and on time
• Use creative problem-solving to resolve customer concerns
• Write product descriptions, take product photos, create videos, and support social media and blog content
• Use Microsoft Word and Excel to create documents, organize data, and support special projects
• Conduct market research to monitor trends, competitors, and customer insights
• Support special projects such as pricing issues, Amazon seller complaints, promotional banners, product bundling, listing optimization, and return analysis
• Working with Amazon to ensure correct pricing and resolve seller complaints
• Creating promotional materials and product bundles
• Conducting market research through social media and other online channels
• Photographing and editing product images for multiple platforms
• Reviewing product returns and customer feedback to improve listings and sales performance

What We’re Looking For:

• Prior experience in customer service or sales is required; e-commerce experience is a plus
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong problem-solving skills and the ability to think creatively
• Emotional intelligence and the ability to remain calm and professional under pressure
• A strong sense of ownership and personal accountability
• Ability to manage multiple projects and prioritize work independently
• Excellent written and verbal communication skills in English
• A customer-first mindset and a commitment to service excellence
• Comfort working in a fast-paced, changing environment
• Strong attention to detail

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

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