Data Center Technician III & IV

Job Description

Data Center Technician III & IV

Locations: Boston, MA (Level IV), Salt Lake City, UT (Level III), Reston, VA, Washington, DC, Burbank CA, Council Bluffs IA, Lincoln NE, Monks Corner SC, Clarksville TN, and Richardson, TX

We are seeking experienced Data Center Technicians (Level III & IV) to support critical data center operations, optical transport infrastructure, and customer-facing deployments across multiple locations. This role requires strong hands-on experience with fiber optics, transport networks, data center installations, migrations, troubleshooting, and break/fix activities. Candidates must be comfortable working directly with customers, coordinating with third-party vendors, and maintaining the highest standards of quality and operational excellence.

Key Responsibilities:

• Perform installations, migrations, remediation, decommissioning, and break/fix activities within data center environments.
• Audit and oversee work performed by third-party technicians, ensuring compliance with quality and safety standards.
• Troubleshoot optical transport networks and conduct fiber testing using OTDRs, optical power meters, VFLs, and related test equipment.
• Interpret engineering documents, Methods of Procedure (MoPs), network diagrams, cut sheets, and cabling plans.
• Maintain accurate documentation and provide customer updates through ticketing systems and direct communication.
• Support structured cabling, fiber optic infrastructure, and connectivity for mission-critical environments.
• Travel up to 50% as needed to support projects in non-home market locations.

Required Qualifications:

• 3-5+ years of experience in data center operations, telecommunications, optical transport, or related technical environments.
• Strong hands-on experience with single-mode and multi-mode fiber, LC connectors, fan-outs, and structured cabling.
• Experience with optical testing, troubleshooting, and transport network support.
• Previous team lead or project coordination experience preferred.
• Excellent communication, documentation, and customer-facing skills.
• Ability to thrive in fast-paced, high-availability environments while maintaining quality and safety standards.