Installation Supervisor

Installation SupervisorThe installation supervisor is responsible for ensuring each customer receives an HVAC system installation that meets or exceeds Randazzo standards. This role mentors and develops installation team members, ensures installation quality and safety standards, and supports department growth and operational success. This position functions as a working supervisor over the same crew as the reporting manager, incorporating leadership and quality assurance activities into active field installation work.Field PresenceComplete at least one customer satisfaction/quality assurance site visit a dayBuild a training rapport with installation techniciansUse each Quality Assurance visit to mentor and teach install technician, guaranteeing Randazzo standardsCommunicate field expectations for technician developmentEnsure uniformity across jobsites to limit variance in customer experienceSubmit SAD forms as neededRecord other departmental improvements (shop stock, metal issues, etc.)Ensure adherence to truck stock and cleanliness guidelines presented to lead installersAssist sales with specialty job planningAssist install team in executing specialty jobsRespond promptly to customer emergenciesOffice PresencePerform post-installation spot check on prior day jobs, reviewing photos and labor usedAnswer installation questions in the back shop before installers leave for the dayCoordinate with management team to ensure standards are up-to-date and applicable to current field situationsCover for direct manager in times of high volume, emergency, and PTO (answering phone calls, handling customer issues, approving times in Workday)Provide input on technician reviews and progress reportsQualificationsEducation & experienceHigh School diploma or equivalent required5 years minimum as HVAC install technician at Randazzo/Hager FoxEPA certification requiredKnowledge, Skills, & abilitiesService Titan proficiency requiredBasic Microsoft office knowledge requiredAbility to multi-taskBasic math competency requiredStrong organization & problem-solving skillsEffective communicator with strong customer service skillsAbility to train and mentor employeesStrong teamwork and collaboration skillsAbility to work overtime, weekends, and holidays when requiredAbility to maintain professional working relationshipsClear and respectful verbal and written communicationCommitment to safe work practicesPhysical Requirements & Work EnvironmentFrequent standing, walking, bending, squatting, climbing, and reachingFrequent lifting up to 50 pounds; occasional lifting up to 100 poundsWork performed in various weather conditions and temperaturesWork may occur on roofs, in attics, basements, and crawl spacesRequires climbing laddersNoise levels are typically low to moderateHeartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.