Operational Support Specialist

Position Summary

The Operational Support Services Specialist supports the Revenue Cycle team by managing incoming and outgoing patient and insurance correspondence. Reporting to the Manager of Support Services, this role is responsible for receiving, sorting, scanning, indexing, and distributing documents from multiple sources while ensuring accuracy, efficiency, and compliance with HIPAA and organizational policies. The specialist plays a critical role in supporting timely account resolution and minimizing potential financial loss.

Key Responsibilities

• Receive and process patient and insurance correspondence from various sources, including mail, email, fax, and bank lockbox transactions.
• Sort, organize, date-stamp, and distribute incoming correspondence to the appropriate departments and team members.
• Scan, separate, index, and upload documents into document imaging, workflow, and patient accounting systems.
• Demonstrate an understanding of healthcare revenue cycle processes, including patient billing, collections, denials, and financial assistance programs, to accurately triage documentation.
• Ensure mailroom and document imaging activities are completed promptly and accurately to support efficient account resolution.
• Maintain compliance with HIPAA regulations and company policies related to document security and electronic storage.
• Assist with training new team members and participate in cross-training initiatives to support departmental operations.
• Perform additional duties and special projects as assigned by leadership.

Required Qualifications

• Minimum of 1 year of healthcare industry experience.
• High school diploma or GED equivalent.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office or Google Workspace applications.
• Ability to quickly learn and utilize proprietary systems and healthcare technology platforms.

Preferred Qualifications

• Familiarity with healthcare revenue cycle processes and patient financial services operations.

Physical Requirements

• Ability to lift, move, and carry packages weighing up to 25 pounds.
• Ability to read, review, prepare, and analyze written information using a computer or similar technology.
• Visual acuity sufficient for document review and data entry.
• Ability to occasionally stand, walk, reach, push, pull, grasp, stoop, kneel, climb, and perform repetitive motions as required.

This is a Contract position based out of Fort Smith, AR.

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fort Smith,AR.

This position is anticipated to close on Jul 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.