Fraud Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Join Fraud and Safety Operations — a dedicated, high-trust team at the heart of Airbnb's mission to protect our Hosts, Guests, and the integrity of our global marketplace. This team works at the intersection of fraud intelligence, data analytics, and platform protection, collaborating closely with Data Science, Product, Global Operations, Safety, Legal, and Community Policy teams. You'll partner cross-functionally to safeguard Airbnb's community against ever-evolving threats. The Difference You Will Make: In this role, you will be a senior individual contributor and domain expert driving proactive fraud identification and mitigation across the platform. You will translate complex fraud signals into platform-level controls, rules, and policies — and connect trend-level insights to broader systemic risk. Success means disrupting upstream risks, shaping proactive fraud strategies, and building scalable defenses that directly enhance platform trust and resilience. A Typical Day: Proactive Threat Mitigation: Analyze large-scale fraud signals and translate complex data into platform-level controls, rules, and policies to stop bad actors upstream. Strategic Analysis: Analyze fraud trends and patterns using SQL and Python, utilizing tools to visualize findings and drive data-informed decision-making. Cross-Functional Partnerships: Collaborate and manage relationships with data, product, trust & safety, legal, and policy teams, as well as external vendors, to design and implement new fraud countermeasures and automated defenses. Executive Reporting: Develop and present clear investigative reports and fraud intelligence summaries to leadership and cross-functional partners using Slides and data visualization tools. Systemic Improvement: Identify automation opportunities to streamline detection processes and reduce manual operational lift; build and develop holistic detection systems through prototyping tooling and defining data requirements. Analyst & Strategist Mentorship: Guide and mentor the team, improving individual capabilities and overall program effectiveness. Your Expertise: Years of Experience: 6+ years of experience in fraud intelligence, risk analytics, or related fields (e.g., financial crime, marketplace fraud, platform abuse). Trend-Level Intelligence: Demonstrated expertise connecting trend-level insights to broader fraud patterns and systemic risk, rather than just resolving individual cases. Technical Proficiency: Advanced proficiency with SQL and Python for analysis; experience building dashboards and visualizations in Tableau. Fraud Typology Knowledge: Deep understanding of Account Takeover (ATO), Scams, behavioral analysis, and the development of risk controls. Communication: Proven ability to produce clear, structured investigative writing and present findings to senior leadership, including Directors and above. Risk Frameworks: Working knowledge of cyber risk frameworks, digital forensics, and platform security; certifications such as CISSP, CHFI, CEH, GIAC, CFE, or Security+ are preferred. Strategic Influence: Track record of driving cross-functional initiatives and influencing outcomes without formal authority. Global Collaboration: Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: View email address on click.appcast.io . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.