IT Support Engineer

About the Role Muon seeks an IT Support Engineer to join our IT team. The ideal candidate is a hands-on problem solver who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping systems running smoothly. This role is the front line of internal IT support — you'll be the person our team turns to when they need help getting set up, staying connected, and staying productive. This position is fully on-site at our San Jose office, five days per week. Responsibilities Serve as the primary point of contact for daily help desk requests, triaging and resolving hardware, software, and connectivity issues for all employees Set up, configure, and deploy new user workstations (macOS, Windows, Linux), including standard software, security tooling, and peripheral equipment Administer Okta for user provisioning, deprovisioning, MFA enrollment, application assignments, and group management Manage Google Workspace accounts, groups, shared drives, and organizational unit policies Troubleshoot network connectivity issues including Wi-Fi, VPN, DNS, and DHCP across office and remote environments Maintain IT asset inventory, track hardware lifecycle, and coordinate equipment procurement and disposal Create and maintain internal IT documentation including onboarding guides, troubleshooting runbooks, and knowledge base articles Support conference room A/V equipment and video conferencing systems Collaborate with the Security Engineering team on endpoint security, patch management, and access control policies Qualifications 2+ years of experience in an IT support, help desk, or systems administration role Hands-on experience with Okta or a similar identity provider (user lifecycle, SSO, MFA) Working knowledge of Google Workspace administration (user management, groups, security settings) Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN) Experience setting up and supporting macOS and Windows endpoints in a corporate environment Strong troubleshooting methodology and ability to prioritize competing requests Excellent communication skills — able to explain technical issues clearly to non-technical users Able to work with minimal supervision, be proactive and reliable Nice-to-Have Skills Experience with MDM solutions (WorkSpaceOne, Jamf, Kandji, or Intune) Familiarity with scripting or automation (Bash, Python, or PowerShell) for IT workflows Exposure to cloud infrastructure (AWS) or infrastructure-as-code tools Salary The salary range for this role is $106,000 - $120,000, plus a competitive equity grant and comprehensive benefits package. Final compensation will be determined based on skills, qualifications, experience, and geographic location as assessed during the interview process. About Muon Space Founded in 2021, Muon Space is an end-to-end Space Systems Provider that designs, builds, and operates LEO satellite constellations delivering mission-critical data. Our revolutionary, integrated technology stack enables customers to optimize every dimension of their missions for faster time-to-orbit and superior constellation remote sensing performance. Our state-of-the-art facility in the heart of Silicon Valley is optimized for manufacturing spacecraft and rapid, flexible payload integration at scale. From climate monitoring to national security, Muon Space is dedicated to delivering Earth Intelligence for a safer and more resilient world. Taking Care of Our Team At Muon salary is only part of our total compensation package. In addition to salary, full-time employees receive equity compensation as well as benefits including medical, dental, and vision insurance, a 401k retirement plan, short & long term disability and life insurance. We also offer three weeks paid vacation for new employees, along with 12 paid holidays, unlimited sick time and paid parental leave. Our mission embraces the entire planet and we believe our team should too. Muon is dedicated to creating a diverse and dynamic company and workforce. We believe in equal employment opportunity regardless of race, color, ancestry, religion, sex, age, national origin, citizenship, sexual orientation, marital status, disability, or gender identity. We value diversity in the workplace, and that starts with our applicants. We encourage you to apply, even if you don't check all the boxes, and we look forward to reviewing your application! In addition, if you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know. ITAR/EAR Requirements This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. The Company may, for legitimate business reasons, decline to pursue any export licensing process.