Assistant General Manager

Assistant General Manager (AGM)

Four Points by Marriott – Full-Service Hotel

Position Summary

We are seeking an experienced, energetic, and hands-on Assistant General Manager (AGM) to join our leadership team at our full-service Four Points by Marriott hotel. This position plays a critical role in the daily operation of the hotel by providing leadership and oversight across multiple departments while ensuring exceptional guest service, operational excellence, and financial performance.

The ideal candidate is a proven hospitality leader who thrives in a fast-paced environment, leads by example, and possesses a strong understanding of hotel operations, human resources, and accounting functions.

Essential Responsibilities

• Assist the General Manager with the overall operation of the hotel.
• Provide daily leadership and oversight of multiple departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and other operational areas as assigned.
• Assist with Human Resources functions including recruiting, onboarding, employee relations, coaching, performance management, scheduling, and ensuring compliance with company policies.
• Support accounting functions including daily revenue reporting, accounts payable, payroll review, cash controls, inventory management, and month-end processes.
• Ensure compliance with Marriott brand standards, company policies, and all local, state, and federal regulations.
• Monitor guest satisfaction and implement service recovery initiatives to maintain high guest experience scores.
• Analyze financial reports, labor costs, and departmental performance to maximize profitability.
• Coach, mentor, and develop department managers and hourly associates to build a high-performing team.
• Conduct regular property inspections to ensure cleanliness, safety, and maintenance standards are consistently met.
• Assist with budgeting, forecasting, and achieving revenue and profitability goals.
• Maintain a strong presence throughout the hotel and provide hands-on operational support during peak business periods.

Qualifications

• Minimum of 5 years of progressive hotel management experience in a fast-paced full-service hotel environment.
• Previous experience as an Assistant General Manager, Operations Manager, Front Office Manager, or Department Head preferred.
• Working knowledge of hotel accounting practices, financial reporting, payroll, and budgeting.
• Experience with Human Resources functions, including hiring, coaching, employee relations, and compliance.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities while maintaining a high level of professionalism.
• Experience with Marriott systems is preferred.
• Must be flexible to work days, evenings, weekends, and holidays as business demands require.

What We Offer

• Competitive salary
• 5 days sick pay
• Flexable schedule

• Professional development and career advancement opportunities
• Marriott hotel travel discounts
• A dynamic, team-oriented work environment where leadership and accountability are valued.

If you are a results-driven hospitality professional with a passion for guest service, team development, and operational excellence, we encourage you to apply and become part of our leadership team.

Background check will be completed on all applicants