Customer Service Representative

Job Title: Customer Service Representative Reports To: Club Manager Status: Full Time / Part Time / Non-Supervisor / Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties And Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks. Answer phone calls in a polite and friendly manner to assist with questions or concerns. Take info calls and tours. Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listen to customers (including coworkers and the public), empathize, and work together to solve problems. Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions and plan to resolve situations, and seek additional assistance when needed. Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language. Communication: effectively communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic. Strong customer service skills. Basic computer proficiency. Physical Demands Stand and walk at least 75% of the shift. Talk in person or on the phone at least 75% of the shift. Be able to lift up to 50 lbs less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Compensation: $16.50 per hour Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr