Order Fulfillment Specialist

Order Fulfillment SpecialistThe Order Fulfillment Specialist manages customer orders for gas and steam turbine parts from the moment a purchase order is received through final delivery to the customer site. This role enters and maintains orders in SAP or a similar ERP system, coordinates with Engineering, Sourcing, and Shipping and Receiving, and ensures that parts are delivered according to customer requirements and timelines. The specialist closely monitors both short-term and long-term orders, proactively updates delivery dates, and clearly communicates changes to internal teams and customers. In addition, this position provides critical first-line support during equipment outages by locating, prioritizing, and coordinating the movement of essential replacement parts, while also handling order inquiries, quotes, shipment scheduling, billing documentation, and after-hours outage support.ResponsibilitiesReceive and review customer purchase orders for turbine and power-generation parts to confirm completeness and accuracy.Enter customer orders, part information, delivery dates, and ongoing updates into SAP or another ERP order-management system.Partner with Engineering to confirm that parts, specifications, and technical requirements are fully defined and ready for processing.Coordinate with Sourcing and procurement teams to confirm material availability and obtain updated supplier delivery dates.Maintain accurate and current order information across SAP, Excel, and other tracking or reporting systems.Monitor orders with both short-term and long-term delivery schedules, including orders that may remain open for several months or longer.Track order status from receipt through shipment and delivery, ensuring that milestones and deadlines are met whenever possible.Communicate order status, schedule changes, potential delays, and shipment details to customers and internal stakeholders in a timely and professional manner.Work closely with Shipping and Receiving to coordinate the release, shipment, and delivery of parts to customer sites.Prioritize and respond to urgent requests during forced outages or other equipment emergencies to minimize customer downtime.Locate critical parts and coordinate with domestic and international teams, including teams in Japan, when equipment is down.Manage multiple open orders, customer requests, and shifting priorities in a fast-paced environment.Research and resolve order discrepancies, missing information, shipment issues, and purchase-order concerns.Prepare quotes and assist with pricing-related order details as needed.Assist with billing documentation to support accurate invoicing and timely payment processing.Provide clear and timely status reports for outstanding customer orders to internal stakeholders and leadership.Maintain accurate customer, order, and shipment documentation in all relevant systems and files.Provide responsive customer service and sales support related to order entry, order status, and delivery questions.Support and participate in a rotating after-hours on-call schedule to assist with outage-related and time-sensitive needs.Essential SkillsExperience in order fulfillment, customer service, supply chain, logistics, purchasing, production planning, or a similar order-management role.Hands-on experience entering and maintaining information in SAP or another ERP or order-management system.Strong Microsoft Excel skills, including the use of basic formulas, VLOOKUP or XLOOKUP, sorting and filtering, and maintaining large data sets.Proven ability to review and manage large amounts of order and customer data with strong attention to detail and data-entry accuracy.Demonstrated ability to manage multiple open orders and frequently changing delivery dates.Strong written and verbal communication skills for clear interaction with customers and cross-functional internal teams.Ability to communicate professionally, provide status updates, and explain schedule changes or issues to customers and stakeholders.Comfort working in a fast-paced, high-pressure environment where priorities can change quickly.Strong problem-solving skills and persistence in following up on open issues until resolution.Ability to stay organized while handling multiple orders, systems, and competing deadlines.Willingness and availability to participate in the required after-hours on-call rotation.Ability to perform under pressure and support urgent, outage-related requests.Customer service mindset with a focus on responsiveness and reliability.Experience with order processing, order entry, and order fulfillment activities.Experience coordinating across functions such as Engineering, Sourcing, Shipping, and Sales Support.Additional Skills & QualificationsExperience supporting gas and steam turbine parts or power-generation equipment is beneficial.Background in inventory, materials management, or parts management is helpful.Experience with sales support or customer support related to technical or industrial products is an advantage.Familiarity with tracking orders across domestic and international locations, including coordination across time zones.Comfort using Excel and other tools to create and maintain status reports and tracking documents.Ability to quickly learn new ERP or order-management systems and internal processes.Strong follow-through and ownership of tasks from order receipt through delivery.Ability to collaborate effectively with cross-functional teams in Engineering, Sourcing, Shipping and Receiving, and Finance.Why Work Here?You will join a fast-paced, operations-focused environment where your work directly supports critical power-generation equipment and helps minimize customer downtime. The organization values reliability, clear communication, and strong cross-functional collaboration, giving you the opportunity to work closely with engineering, sourcing, logistics, and customer-facing teams. You will develop advanced skills in ERP systems, data management, and complex order coordination while handling a mix of routine and urgent, high-impact work. The role offers the chance to take real ownership of orders from start to finish, build deep product and process knowledge, and grow your expertise in supply chain and order management within a technically sophisticated industry.Work EnvironmentThis role operates in a professional office or hybrid office environment that centers on SAP or similar ERP systems, Microsoft Excel, and other digital tracking tools. You will typically work about 50 hours per week, Monday through Friday, with a rotating on-call schedule to support after-hours outage needs. When on call, support may range from a few hours for routine issues to extended periods, such as 30 or more hours, during major forced outages. The pace is fast and can become high-pressure during equipment emergencies, requiring quick decision-making, strong coordination with internal teams, and consistent communication with customers. Work is primarily computer-based, involving frequent use of email, phone, and collaboration tools to coordinate with Engineering, Sourcing, Shipping and Receiving, and other internal groups.Job Type & LocationThis is a Contract to Hire position based out of Orlando, FL.Pay and BenefitsThe pay range for this position is $25.00 - $37.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Orlando, FL.Application DeadlineThis position is anticipated to close on Oct 23, 2026.