Care Coordinator Assistant

Job Title: Care Coordinator Assistant Department: Enterprise Care Management Location: Children's Health - Plano Shift: Full-time; Monday through Friday 8:00 a.m. to 4:30 p.m. Job Type: Onsite Responsibilities Obtain required information from Electronic Medical Record (EMR) and provide that information to payors, home health companies, and durable medical equipment companies to facilitate securement of medical supplies and home healthcare. Process physician's orders. Offer caregivers choice of home health and durable medical equipment with caregivers according to CMS rules and regulations. Complete required paperwork for payors and home healthcare. Schedule outpatient appointments. Attend medical rounds and care conferences. Document clearly and concisely in EMR. Obtain authorization for non-acute services. Provide customer service to the department by answering inbound phone calls from families and other agencies regarding supplies, orders, and other paperwork. Work with care team members to resolve issues and grievances and patient/family concerns. Outreach to patients to recommend needed services. Act as liaison between health services and the community to facilitate patient access to quality service and healthcare delivery. Facilitate communication and patient/caregiver empowerment in interactions with healthcare systems. Assist patients in improving health outcomes and reduce unnecessary ED utilization. Regularly coordinate and communicate with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking. Notify RN Care Managers, primary care physicians and clinical office staff of issues pertinent to patient care. Work directly with assigned clinics to determine outstanding needs and develop rapport with physicians and staff to assure seamless integration of activities with clinic operations. Follow all HIPAA rules and regulations when providing PHI to internal and external providers, including verification of phone and fax numbers and confirmation of appropriate receipt and identification of the person with whom information is being shared. Qualifications At least 3 years of experience in a healthcare-related field requiring direct contact with an interprofessional team and/or patient families (Required). MA or CNA experience (Preferred). Education High school diploma or equivalent (Required). Licenses and Certifications Medical Assistant or CNA certification (Preferred). Benefits Employee portion of medical plan premiums covered after 3 years. 4%-10% employee savings plan match based on tenure. Paid Parental Leave (up to 12 weeks). Caregiver Leave. Adoption and surrogacy reimbursement. As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity. #J-18808-Ljbffr Children's Health