Service Engineer

Service Engineer Commercial Audio Visual Field Service and Support

We are looking for an experienced Service Engineer to support and troubleshoot commercial audiovisual systems across a wide range of client environments. In this field-based role, you will diagnose system issues, restore functionality, and ensure installed systems continue to perform at a high level.

You will work closely with the Service Coordinator to plan service visits, document resolutions, and maintain clear communication with clients. This position is a great fit for someone who enjoys hands-on technical work, problem solving, and directly helping clients get the most out of their AV systems.

What You'll Do

• Review incoming service tickets and develop effective troubleshooting plans
• Diagnose and repair audio, video, control, and AV over IP systems
• Configure and tune DSP and control platforms such as Biamp, Q-SYS, BSS, and Crestron
• Verify inputs, outputs, logic, gain structure, and system integrity for optimal performance
• Document all service visits, communicate clearly with clients, and close tickets promptly
• Coordinate RMAs, warranty claims, and vendor support when necessary
• Provide field feedback to help improve future designs and installations

What You'll Bring

• At least 3 years of experience in commercial AV field service, system support, or commissioning
• Strong technical troubleshooting skills across DSPs, control systems, and unified communication platforms
• Ability to read and interpret signal flow, diagnose failures, and perform proper terminations and testing
• Excellent communication skills and a client-focused approach to service
• Strong documentation habits and attention to detail
• Valid driver's license and reliable transportation

Why You'll Love This Role

• Work on a variety of commercial AV systems across multiple industries
• Join a collaborative team that values quality, professionalism, and long-term client partnerships
• Build your technical expertise with exposure to advanced AV technologies and service practices
• Enjoy a supportive environment that prioritizes accuracy, responsiveness, and doing the job right the first time
• Comprehensive benefits package including:
• 401(k) with company match
• Health, dental, and vision coverage
• Paid vacation and PTO

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

Birddog Talent, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.