Sr. Director- Service Quality

Sr. Director- Service Quality

Date: Apr 23, 2026 Brand: Essilor and Subsidiaries Location: Dallas, TX, US, 75234 Store #: E00838 Engineering - Quality DAL-T Position : Full-Time Total Rewards: Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

General Function

The Sr. Director of Service Quality is responsible for the promotion of quality awareness & continuous improvement for the Network labs. Will also own the implementation of corporate policies & procedures at the specified site(s). Ensures internal processes & metrics are aligned to create a high level of product quality & consistency. Strengthen quality systems, determining the appropriate infrastructure & resources required to achieve business objectives at the labs.

Major Duties And Responsibilities

Facilitate company's quality control, quality assurance & compliance functions Ensure compliance with applicable internal/external regulations, standards, policies & procedures, & performance Develop, implement & monitor progress of strategic quality plan & objectivesworking closely with production labs, engineering, continuous improvement, Operations Excellence, Maintenance, & training Ensure critical/strategic priorities have resources & sufficient quality oversight to ensure timely resolution of issues Negotiate/Assesses customer quality agreements Maintain working relationships with all customers & government agencies projecting a positive corporate image Provide updates/recommendations to management of the quality plan/objectives Maintain contacts with critical suppliers, professional organizations, consultants & colleagues to remain current with industry standards Ensure a comprehensive Validation Master Plan in compliance for all policies released in a timely manner Coordinates work efforts of a group to establish, maintain structure & organization. Act as the corporate designate for all forms of communication with regulatory authorities onsite compliance mattersand communication with Central headquarters Facilitate introduction of new products in network labs Travel required up to 50%

Basic Qualifications

BS degree in Science, Engineering, or Operations Management Minimum of 15 years of experience in manufacturing environment Minimum of 15 years of management/leadership experience Demonstrated ability to develop, coach & mentor key employees Track record of success & a broad understanding of contemporary quality practices Experience in development of an organizational culture that promotes & sustains quality as an element of superior business performance Significant experience/knowledge in Quality areas (Quality Assurance & Quality Control including Validation & proven expertise in the design & implementation of quality processes Technical knowledge of product design, manufacturing, process design & improvement Ability to effectively relate the quality functions to the business as a whole Excellent verbal & written communication skills

Preferred Qualifications

Advanced Degree Medical Device Class II+ experience Spanish Speaking Preferred