General Maintenance Technician Shreveport, LA

General Maintenance Technician

Primary Purpose of the job: Provide support for QT Facility Support Department by repairing/resolving FS work orders within the areas trained, and/or, trouble shoot and update maintenance issues in the electronic work order management software, to provide clear information to responding Facility Support Technician(s), or third party maintenance services. Maintain a professional working relationship with the store team members and the customers. Work efficiently using good time management skills to quickly prioritize repairs. Troubleshoot, diagnose, and repair equipment according to established safety procedures. Maintain the proper mechanical ability needed to safely address work orders based on technician trade assignment.

Required Education: High school graduate or equivalent.

Desired Education: High school graduate

Required Experience: N/A

Desired Experience: Six (6) months QuikTrip store operations experience

Position in Organization: Reports to: Facility Support Supervisor, Facility Support Market manager or Facility Support Manager

Directly Supervises: N/A

Indirectly Supervises: N/A

Relationship: Inside the company: Store Development, Facility Support, Operations and Information Services Outside the company: Outside contractors, material/parts suppliers

Physical Requirements: See full Job Description in SharePoint for details

Job Responsibilities:

• Maintain assigned equipment and facilities in good working order.
• Work efficiently to address all assigned work orders in each location.
• Ensure all applicable administrative tasks are completed timely and accurately.
• Attend and participate meetings, training classes, tech rides, and other resources to maintain and improve technical proficiency.

Competencies:

• Work Order Resolution
• Maintenance Software Utilization
• Technical Troubleshooting
• Equipment Diagnosis & Repair
• Trade-Specific Mechanical Proficiency
• Third-Party Coordination
• Safety Procedure Adherence
• Repair Prioritization
• Customer & Store Team Communication
• Independent Field Execution
• Performance Review - Objective
• Performance Review - Subjective

Does technician communicate consistently within the POD? Does technician leave detailed work order updates that lead you to the next step? Is technician receptive to feedback? Does employee contribute to the team's success? Does the technician leave work orders behind without a clear path to resolve? Does technician communicate when they arrive to the store and when they're leaving the store? Does technician interact with the store's team members in a respectful and courteous manner? Does technician communicate the plan to resolve work orders they were unable to repair during the visit? Does Tech assist and/or communicate clearly to customers while performing tasks? Customer Service Teamwork Culture Problem Solving/Critical Thinking Accurately and timely updates workorders Repairs equipment timely and efficiently Accurately sells parts to Workorders. Accurately scans on assets prior to making repairs. Follows Office/Departmental Attendance Policy/Standards Follows QT programs, policies, procedures, and standards Follows departmental safety procedures. Arrives on time per policy for scheduled shifts. Maintains and operates Company provided vehicles. Accurately and timely codes receipts for provided company credit card. Follows QuikTrip appearance/grooming policy. Estimated Time Spent on Computer 10% of the work day Extent of Direct or Indirect Impact on Sales, etc. Directly influence sales and profits by performing corrective work on pieces of equipment that are broken. Indirectly influence expenses by performing the best possible work at the lowest possible cost. Confidential Info Accessible to this Person Store gasoline and merchandise sales volumes and access to QT security cabinet. Additional Criteria for Scope & Impact of Position This position requires the employee to be available by phone and/or email and/or have accessibility to calendar, contacts and data while out of the office.