Lead Medical Assistant

SUMMARY: The Lead Medical Assistant reports to the Business Manager and/or Administrative Coordinator. Under the general supervision and in accordance with established policies and procedures, coordinates daily activities of Medical Assistants. Assists in the development of staff schedules and work assignments to provide for efficient practice operations. Ensures adherence to established standards of safety and quality by medical assistant staff. Provides guidance to support personnel in collaboration with the Business Manager and/or Administrative Coordinator and providers. May routinely perform the duties of Medical Assistant. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Provides daily oversight of Botox tracking, including ordering, insurance and drawing up. Oversees provider schedules are fully booked, insurance preauthorization’s are secured. Answers phones, take messages, retrieves messages. Assists with check in/out of patients as needed. Develops and communicates effective provider and staff schedules. Ensures patient schedules are appropriately supported by medical assistant staff. Maintains patient access to care, appointment availability, and efficient daily operations. Develops and maintains provider schedule templates. Assists the Business Manager and/or Administrative Coordinator in daily coordination of Medical Assistants to ensure efficient patient flow and the appropriate and timely follow-up of assigned tasks (in-basket items). Functions as resource to staff to clarify schedules and practice administrative processes. Participates in interview and selection of Medical Assistants. Provides orientation for new Medical Assistants. Works effectively and respectfully at his/her highest capabilities and training. Follows the practice, clinic or office workflow protocols to maximize quality and efficiency. Performs pre-visit planning by reviewing and updating the patient record prior to the appointment with recent test results, consults, correspondence, etc. and determines needed services based on practice protocols. Communicates point of care reminders to providers via the electronic medical record (EMR). Prepares patients for examination and treatment in accordance to their clinic specific workflow protocol, by escorting from the waiting area to the exam room. Takes vital signs, weighs patients and records in patient chart. Enters in patient chief complaint, medication reconciliation, histories and other services as outlined in workflow protocol. Notes all patient health concerns into EMR. Record the patient pain score. Completes all questionnaires in the patient’s chart. Ensures effectively patient flow throughout the practice, clinic and office. Reviews Health Maintenance and Chronic Illness services and performs/orders according to protocols and standing orders. Records allergy information medications, medical, surgical, and family histories in the patient chart. Initiates pharmacy benefits verification. Assists physician with physical examinations. Performs all procedures using aseptic techniques, following standard procedures. Completes appropriate follow-up up work after visit. Ensures examination room is cleaned between each patient and set-up appropriately for next appointment. Thoroughly explains programs, procedures and correct preparation for various tests and exams. Provides education to patients regarding the importance of coordination of care and the prudent use of emergency rooms when seeking care. Documents identified barriers. Schedules tests and follow-up appointments. Pre-registers patient for next visit. Verifies patient demographic and insurance information. Obtains prior authorizations as needed. May monitor inventory levels to ensure supplies; equipment and instruments are on hand to meet anticipated needs. Reorders supplies as necessary and within level of authority. Refers orders beyond level of authority to manager. Ensures timely receipt of materials ordered, follows up as necessary to determine reason for delays. Ensures materials are stored appropriately upon receipt. May ensure functional reliability of equipment; identifies malfunctions and makes minor repairs and adjustments. Refers more complex problems to appropriate vendors for resolution. Coordinates maintenance and janitorial needs within department and in area of responsibility. Requests service from maintenance and janitorial vendors and maintain records of services provided. Evaluates quality of service provided. Communicates and resolves issues with appropriate vendors. Ensures all activities meet or exceed customer expectations. Develops, maintains and enhances relationships with others within and outside the practice, including practice staff, patients and families, vendors and others within the Brown University Health systems. Actively participates in committees and/or work teams. May lead practice teams related to quality improvement. Maintains all MS policy and procedures on department drive. Maintains and enhances own professional expertise through participation in seminars and meetings and through active pursuit of courses in leadership. Perform duties of Medical Assistant daily. Adheres to Medical Assistant criteria as reflected in Medical Assistant job description. Performs other duties as assigned. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: High School graduate or equivalent. Completion of accredited certified medical assistant training program required. Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process. EXPERIENCE: Minimum of five years’ experience as a medical assistant in a physician office. Familiarity with medical office procedures and terminology highly preferred. Must demonstrate excellent written and oral communication skills and effective prioritization and organizational skills. Experience should demonstrate effective organizational, leadership and communications skills to effectively develop effective staff and provider schedules, ensure effective patient flow and function as resource to medical assistant staff. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Healthcare environment such as acute care hospitals, physician offices and ancillary healthcare enterprises. Works with medical equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing. Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds. SUPERVISORY RESPONSIBILITY: Functions as a lead or resource person for Medical Assistants staff. Pay Range $20.96-$34.61 EEO Statement Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location 501 Centerville Road - N/A Providence, Rhode Island 02903 Work Type M-F 8:00am -5:00pm Work Shift Day Daily Hours 8 hours Driving Required No #J-18808-Ljbffr