Contact Center Patient Access Specialist

Inizio   Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.  

 

The Patient Access Specialist (PAS) Team Leader is an essential member of the AstraZeneca Patient Support Operations team supporting patients and healthcare providers across the US. This position will   be responsible for   helping patients understand their access to medication through reimbursement and affordability programs.  

 

This role will focus on   identification of   access pathways by providing information and resources to address access barriers while   maintaining   internal and external communications.   Assist   with call monitoring; provide   timely   feedback to Call Center Communicators. Be innovative, using creativity, imagination, and information to develop ideas and suggestions for improvements.   Assist   the management team with the compilation of individual monthly program metrics. Disseminate all   project information /directives to   team . Lead by example, adhering to corporate compliance and   demonstrating   the values of quality, integrity, innovation, accountability, collaboration, and leadership .  

 

This is your opportunity to join   Inizio   Engage and represent a top biotechnology company!  

Why You’ll Love Working Here  

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:  

• Competitive pay that recognizes your experience, expertise, and impact  

• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave  

• Company-paid holidays so you can rest, recharge, and focus on what matters most  

• Recognition programs, contests, and awards that celebrate your contributions  

• Continuous growth opportunities through learning, leadership development, and career advancement support  

• A collaborative culture where your ideas are valued and your work makes a difference  

We’re also proud to be recognized for creating an exceptional employee experience:    

• Best Place to Work in BioPharma — 2022, 2023, 2025 

• Certified Great Place to Work® — 2021, 2023, 2025, 2026 

Learn more:   

What will you be doing? 

• Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.  

• Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels in a Contact Center   i.e.   Phone, Fax, Chat,   email , etc. approximately 50 percent of time  

• Ensure all support requested is captured within the Case Management system  

• Serve as subject matter expert for program team responding to questions   in a timely manner  

• Conduct quality call monitoring for program team as directed by program leadership  

• Escalate issues   identified   by self or project team to   appropriate program   leadership  

• Ensure   timely   processing and resolution of cases meeting productivity and quality requirements  

• Escalate complex cases, when appropriate  

• Coordinate all   appropriate aspects   of patient case management through to completion, using effective interpersonal skills to manage interactions  

• Educate Health Care Providers and patients on available on Patient Support programs and referral process to ensure   timely   case processing  

• Communicate effectively with payers, pharmacies, third party administrators and other departments  

• Perform in-depth research into patient's medication coverage (may include benefit investigation/prior authorization/appeals and available support programs) 

• Conduct Quality Monitoring  

• Follow all requirements associated with compliance   to   program guidelines and relevant regulations, including HIPPA and patient privacy.  

What do you need for this position? 

• High School Diploma   required  

• Associates or Bachelor’s   Degree preferred, or 1-2 years of healthcare/healthcare reimbursement experience.  

• Working knowledge and experience with health insurance and Rx reimbursement  

• Understands HIPAA and privacy laws and requirements and   maintains   patient confidentiality  

• Experience with Adverse Event and Product Quality Complaint reporting preferred.  

• Maintains compliance with program business rules, standard operating procedures, and guidelines.  

• Outstanding case management/customer service skills   required .  

• Excellent interpersonal skills.  

• Active and effective listening skills and creative problem-solving skills.  

• Excellent written and oral communication skills.  

• Passionate   about learning and able to share/communicate that passion   to   others.  

• Ability to work cross-functionally and exhibit teamwork and collaboration.  

• Attention to detail and   ability   to follow up are essential.  

• Self-motivated, with a sense of urgency.  

• Can manage competing priorities at once.  

• Strong planning and organizational skills .  

• Ability to adapt quickly to changing   environment .  

• Individuals must   demonstrate   the ability to interact successfully in a dynamic and culturally diverse workplace.  
  
   

The base pay range for this position is $11.90/hr – $22.10/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage  

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.  

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.  

To learn more about Inizio Engage, visit us at:   

Equal Opportunity & Inclusion  

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.  

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.  

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.  

Candidate Use of Artificial Intelligence in Interviews  

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.