Room Attendant

Room Attendant

The Room Attendant will ensure that assigned rooms are fully stocked, cleaned, and serviced to a high standard. Also maintain cleanliness and appearance of all public spaces within the hotel. Promptly address guests queries and resolve guest complaints within scope of responsibilities.

How You'll Shape the Experience & Future

• Greeting guests and responding to queries.
• Making beds in guest rooms.
• Replenishing supplies such as drinking glasses, water, coffee, writing supplies, and bathroom supplies in guest rooms.
• Cleaning rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas.
• Cleaning rugs, carpets, upholstered furniture and draperies, using vacuum cleaner.
• Dusting furniture and equipment.
• Polishing metalwork, such as fixtures and fittings.
• Washing walls, ceilings, woodwork, windows, door panels, and sills.
• Emptying wastebaskets, emptying and cleaning ashtrays, transporting trash and waste to disposal area.
• Replacing light bulbs.
• Collecting soiled linens for laundering and receiving and storing linen supplies in linen closet.
• Loading articles into washer and adding specified amount of detergent, soap, or other cleaning agent.
• Lifting clean, wet articles from washer and placing them successively into wringers and driers for measured time cycles.
• Sorting dried articles according to identification number or type. Folding and placing item in appropriate storage bin.
• Reporting any technical issues and maintenance needs.
• Updating status of guest rooms on assignment sheet.
• Returning and restocking cleaning cart at shift end.
• Complying with all housekeeping policies, procedures, and standards.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

Key Strengths for Success

• Ability to carry out specific oral or written instructions, frequently following a simple routine.
• Ability to perform repetitive actions consistently.

Professional Experience

Previous housekeeping or custodial experience preferred but not required.

Academic Background

High school diploma or equivalent required.

Benefits

Medical, dental, and vision (HSA available) Company-paid disability & life insurance Employee Assistance Program Supplemental benefits 401(k) with match Employee discounts Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

Category

Housekeeping

Location

DoubleTree Durham 208

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.