SENIOR MANAGER, NORTH AMERICA CONSUMER AFFAIRS

Senior Manager, North America Consumer Affairs

Hunt Valley, MD, US

McCormick is a leader in herbs, spices, seasonings, and condiments and we're always looking for new people to bring their unique flavor to our team. We are looking to hire a Sr. Manager, North America Consumer Affairs immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland. The Sr. Manager, North America Consumer Affairs leads a team responsible for delivering exceptional consumer experiences through responsive, empathetic, and insight-driven engagement. This role ensures that every consumer interaction—via phone, email, social media, or digital channels—reinforces brand trust, loyalty, and advocacy. This position also works closely with and provides consumer insight and trends to Quality, Marketing, Public Relations, Corporate Communications, Legal and R&D.

Key Responsibilities:

• Provide management for the internal North American Consumer Affairs team.
• Provide ongoing coaching, training, and feedback to all direct reports.
• Oversee case management systems to ensure data accuracy, consistency, and compliance with data privacy regulations.
• Lead the Consumer Affairs team in investigating and resolving complex consumer issues.
• Provide insights through analyzing and interpreting consumer feedback.
• Work cross-functionally with Quality, Marketing, Public Relations, Corporate, Legal and R&D to address consumer feedback, identify emerging trends, and drive continuous improvement in product quality and brand reputation.

Qualifications:

• Bachelor's degree in business, communications, or related field.
• 5+ years of experience in Consumer Affairs, Customer Experience, or related discipline.
• Proven leadership and team development skills.
• Strong analytical, communication, and problem-solving abilities.
• Experience in CPG or food manufacturing is preferred.
• Demonstrated ability to manage complex issues with diplomacy and professionalism.
• Knowledge of culinary/cooking techniques.

Base Salary: $103,520 - 181,150. Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick's Sales Incentive Bonus (SIB) Plan. In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive Total Rewards programs that include comprehensive health plans covering medical, vision, dental, life and disability benefits, family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support, and retirement and investment programs including 401(k) and profit-sharing plans. It is the policy of McCormick and Company to select and promote for all positions without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.