Resident Services & Property Operations Manager

Position Summary Directly responsible for the efficient day-to-day operations of the Catholic Charities Housing Services (CCHS) multifamily properties including rent collection, marketing, oversight of the maintenance of the buildings and common areas, resident relations, and staffing. Position Summary Directly responsible for the efficient day-to-day operations of the Catholic Charities Housing Services (CCHS) multifamily properties including rent collection, marketing, oversight of the maintenance of the buildings and common areas, resident relations, and staffing. Responsibilities Understands and enforces the CCHS property management policies and procedures; the community’s rules and regulations; and the terms of the lease and other addenda to the lease. Achieves the goals and objectives established for the property. Complies with the Washington state residential Landlord & Tenant Act all other governmental laws and regulations. Immediately reports any safety or health hazard or usual event to supervisor. Operates the property within the budgeted guidelines established for the property. Ensures all services and work are completed as contracted prior to approval of invoices. Ensure all invoices are coded in accordance with the descriptive Chart of Accounts. Promptly approves and submits all property invoices for payment. Ensures that site employees promote high standards of professional appearance and positive relationship with residents, owners, co-workers, contractors, and vendors. Ensures courteous and timely response to all resident requests and work orders and implements resident retention programs. Monitors and verifies that applicants selected from the waiting list are qualified in compliance with funder requirements. Assists in budget preparation and budget tracking. Shows units available to be rented. Conducts move-in inspections and completes condition checklist with the Maintenance Technician. Personally, inspects the property daily, including all common areas, parking lots, and vacant apartments. Verifies and recertifies resident income, assets, and applicable deductions per funding requirements to determine eligibility. Prepares and distributes financial, leasing, and other related reports and documents promptly. Maintains accurate and complete resident, unit and property records. Collaborates with the Residential Services Coordinator to ensure that resident services and property management are compatibly carried out. Ensures that all tenants are timely in payment of rent, maintenance charges and other charges due. Issues warning notices and eviction notices, coordinates repayment plans, and attends tenant hearings, Ensures compliance with Fair Housing Laws. Facilitates positive and effective resolution of tenant related problems and complaints and refers residents to appropriate resident service providers, as necessary. Obtains competitive bids and proposals for any work or services necessary for daily operations of the property. Performs all work assignments as requested by supervisor. Qualifications Job Requirements: The following requirements are those that are normally required for the performance of this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job (with or without reasonable accommodations) shall be deemed to meet these requirements. Physical Requirements This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring moderate physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 90% of the time. Non-Physical Requirements Education High School Diploma or General Equivalency Diploma (GED) Experience Prior working experience in the property management field. Demonstrated computer, accounting, and clerical skills necessary to meet position requirements. Two years of supervisory experience preferred. Special Skills Must be Proficient in Word, Excel, outlook and Adobe and property management software applications Knowledge of pertinent Federal, State, and local codes, Laws, and regulations sufficient to perform job duties. Must be self-motivated, able to work independently and be able to perform duties with minimal supervision. Must be able to work well with people from diverse social and economic backgrounds. Ability to read and comprehend simple instructions and short correspondence. Basic Math (addition, subtraction, multiplication, division) Ability to receive and follow written instructions. Bilingual (English/Spanish) preferred, but not required Licensure, Registration, Certification Valid Washington State driver’s license and minimum required liability insurance for WA State Must be deemed insurable as determined by Catholic Charities’ liability insurance provider Employment Is Conditional Upon Being cleared by criminal background check and fingerprinting when required Wage Range : $20 - $26 hr., depending on experience This position includes a two-bedroom on-site manager unit as part of the compensation package. Work Schedule : Monday - Friday, 8am to 5pm. The Community Manager must be available for after-hour emergencies, as needed, to ensure the safety of residents and the property. Work Locations: Blessed Kateri Village (51 Units) Benefits 13 paid holidays, 12 days of vacation, 12 days of sick leave per year Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment Basic Life Insurance paid 100% by Catholic Charities Flexible Spending Account eligibility following 6 months of employment Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools Annual longevity awards begin at 5 years of employment It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment. #J-18808-Ljbffr Catholic Charities Serving Central Washington