Business Analyst

Job Title: Business Analyst Business Analyst will support the in planning, coordinating, and executing initiatives across the product portfolio. This role focuses on shipping and logistics, JIRA ticket management, data analysis, and process improvement, ensuring seamless collaboration between operations, technology, and business stakeholders. Key Responsibilities Support the PMO with project planning, tracking, reporting, and documentation. Collaborate with logistics, warehousing, and operations teams to manage shipping processes, track shipments, and produce reports on inventory and turnaround times. Manage JIRA ticket intake, triage, prioritization, and tracking, ensuring timely resolution and proper routing. Analyze data from multiple systems to create dashboards, reports, and actionable insights for management. Identify process gaps, recommend improvements, and support process standardization and governance across PMO and operational activities. Communicate effectively with technical and non-technical stakeholders, providing updates, presentations, and executive summaries as needed. Qualifications Bachelor’s degree in Business, Operations, Supply Chain, Information Systems, or related field (or equivalent experience). 2–4+ years of experience as a Business Analyst, Operations Analyst, or PMO Analyst. Experience with ticketing tools (JIRA or similar). Familiarity with shipping, logistics, or supply chain operations. Strong analytical skills and experience building reports/dashboards. Excellent written and verbal communication; able to work with technical and non-technical stakeholders. Strong organizational skills and ability to manage multiple priorities.. What you need to know about us We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! #J-18808-Ljbffr NextGen | GTA: A Kelly Telecom Company