Customer Experience Analyst

IDR is seeking a Customer Experience Analyst to join one of our top clients in Suwanee, GA. This role is pivotal in designing, launching, and managing an enterprise-wide customer feedback program that spans multiple departments. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today! Overview and Responsibilities Develop and implement a governance framework for surveys and feedback channels across various departments. Collaborate with cross-functional teams. Evaluate and oversee Voice of Customer (VoC) platforms. Lead efforts to streamline survey deployment, data integration, and reporting across the organization. Maintain and enhance the knowledge base system to ensure up-to-date information for internal and external users. Required Skills and Qualifications Bachelor\'s degree in Business, Marketing, Communications, or a related field, or equivalent work experience. 3-5 years of experience in customer experience or market research. Proven track record in managing enterprise-level VoC or customer insights programs. Experience with platform transition/migration, particularly involving Salesforce and Qualtrics. Strong background in survey methodology, analytics, and familiarity with VoC platforms and CRM/data visualization tools. What\'s in it for you? Competitive compensation package Full Benefits: Medical, Vision, Dental, and more Opportunity to join an industry-leading organization Close-knit and team-oriented culture Why IDR? 25+ years of proven industry experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Marketing, Project Management, and Quality Assurance Industries: IT Services and IT Consulting #J-18808-Ljbffr IDR, Inc.