BA Multi-Unit Team Leader 2 Hrly

Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long‑term strategy and transformation plan known as Block Next. This multi‑year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we’re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day As a Multi‑Unit Team Leader at a Block Advisors office, you will serve as the front‑line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office‑related growth objectives (i.e., clients, revenue and earnings) for three offices. Prior tax preparation experience is not required. You will start a flexible part‑time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full‑time, including evening and weekend hours as needed. After working a successful tax season, you will work a reduced schedule May through December and may even apply for advancement opportunities. It would be even better if you also had… Multi‑unit people management experience in the retail, restaurant, banking, or other related industry What you’ll bring to the team Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders Partner with the District General Manager (DGM) to create and implement office‑level growth plans and client growth targets, including developing local partnerships and managing office community involvement Assist DGM in recruiting and interviewing candidates for tax office associate positions Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns Build an engaging team environment, across all offices, by training and coaching associates and recognizing outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices Travel between offices as required Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment Your Expertise People management experience, with the demonstrated ability to grow and develop associates Demonstrated aptitude for growth plan execution and ability to lead toward a growth culture Strong decision‑making and judgment skills and the ability to function well in a fast‑paced environment with minimal supervision Strong interpersonal and communication skills, and a customer‑centric mindset that seeks to understand and exceed client needs Computer proficiency with MS Office Bachelor’s degree in a related field, or high‑school diploma with the equivalent combination of experience Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Why work for us At H&R Block, we believe and invest in our people by committing to their total well‑being. Our benefit offerings can help associates plan for their unique health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate Well‑being program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support available to you and your family Various discounts on everyday items and services Benefits with additional eligibility requirements: Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan Check out all available benefits at The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized worldwide on best‑company lists. You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment #J-18808-Ljbffr H&R Block