Underwriting Operations Lead

Job ID: 44428393664Posted: 2026-09-10Location: Amelia, Ohio, United StatesCategory: Claims & UnderwritingCompany: Munich ReAmerican Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.Purpose:Initiate, manage, and lead critical Underwriting Department deliverables at a line of business, region, and/or department level that drive operational excellence and continuous improvement. Role could also support work related to training, quality, delegated underwriting authority, other agent-facing initiatives, data and analytics, and/or strategic project work across the cross functional teams.Roles & Responsibilities:Understanding of American Modern systems, processes, and products, and analysis of data and metrics to determine business requirements that are focused on delivering customer value.Subject Matter expertise in American Modern's Underwriting systems, processes, and workflowsMonitor Underwriting workflows within Appian and MS PowerApps, assess issues, and communicate with leadership and/or cross functional teams to enable effective operations across people, processes, and technologyDrive and support Underwriting EXPERTISEPrimary liaison to American Modern's Innovation & Digital team, Enterprise Data & Analytics, and Operations Consulting to help lead and spearhead continuous improvement initiativesDrive the three “A’s”: Automation, Alternative data, Artificial intelligenceProvide ad-hoc data & analytics delivering INSIGHTSAssist in MS Power Bi dashboard development, changes, and continuous improvementAssist in the creation of user acceptance test cases and the execution of Unit, Integration, and Usability tests.Assist in developing business requirements, work instructions, user procedures and/or training materials for workflow technical design, business users, and IT support.Identify continuous process improvement opportunities and operationalize solutionsProvide insights and regular communication to leadership and stakeholders to ensure alignment and advise of progress, challenges, risks or needed changes.Gather information about system and data issues, respond to questions, communicate, and escalate for appropriate triageDrive efficiencies through the use of Business Process OutsourcingSupport Training for internal and external audiencesSupport/perform quality control testing and/or risk control objectives and assessmentsSenior (additional)Acts as a primary liaison between various IT and Business teams to gather requirements, analyze, evaluate, and document solutions while considering the functional, technical, security, performance, and data mapping specifications to effectively deliver changes and process improvements.Business to Technical Translator – Must be able to translate business requirements to technical user stories and can prioritize requirements to be implemented. Lead and develop functional business requirements for Underwriting workflow as well as other IT change requests as needed.Manage and provide oversight for system testing plans, test case development, participation, and communications for the Underwriting department.Proactively plan and communicate across various levels and teams to ensure operational effectivenessProject Manage: Coordinate and lead cross-functional teams, including internal stakeholders, vendors, and external partners to ensure successful project deliveryLead, direct, and troubleshoot process improvement solutionsVendor management for the Underwriting DepartmentUtilize data analytics and tools to assist the Department to perform data driven deep dives to identify root causes of agent / product profit challengesAssist the Department’s Change Management Lead to successfully drive change within the Department, utilizing the American Modern Change Management Toolkit.Perform root cause analysis regarding system, workflow, or data issues and triage problems/solutionsDirectly support Underwriting leadership, including acting as a delegate for the Personal Lines Underwriting Directoras needed.Lead and support risk and control objectives, document structure, and compliance objectivesEnsure operational alignment across workflows, teams, and leadershipRequired Technical Skills:MS Office Suite applications.Strong command of Excel (including macros),Project Management skills/Experience Strong communication and presentation skillsStrong problem solving, diagnostic, and analytical abilitiesMS Power BIExcellent written and verbal communication skillsCritical thinking, analytics, and time management skills requiredAppian and MS PowerAppsSenior (additional)Strong understanding of American Modern technology, products, and processesStrong collaboration and communication skills across the organization with key partners, IT, and stakeholders. Must be able to communicate business needs, understand technical constraints, and ensure understanding across the organization.Strong time management and organizational skills. Must be able to drive the team to meet common goals and meet tight deadlines.Change Leader; promoting innovation and decisions.Skills / Knowledge / Experience:Demonstrates the ability to develop and support business cases. Effects change through the creation and implementation of risk management plans while collaborating with key stakeholders5+ years underwriting or relevant experienceExperience with data gathering, financial analytics, and trend identification, preferredMust have the ability to embrace and promote changeseniorUnder minimal supervision, demonstrates ability to develop and support business cases and lead discussions that drive decisions.Effect change through the creation and implementation of business solutions, including risk management plans, while collaborating with key stakeholders throughout the company5+ years underwriting experience2+ years Underwriting Consultant-Operations Lead or equivalent role experienceMust have demonstrated experience leading and implementing changeEducation, Certifications & Designations:Required:Bachelor's degree, preferably in business, math, finance or a related field, requiredPreferred: P&C insurance designationsCPCU or other industry coursework/designations, preferredCertifications or concentrated efforts in leadership, management and or training.We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:Two options for your health insurance plan (PPO or High Deductible)Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)Prescription drug coverage (included in your health insurance plan)Short and Long Term Disability coverageVision and dental insurance plansIn addition to the above insurance offerings, our employees also enjoy:A robust 401k plan with up to a 5% employer matchA retirement savings plan that is 100% company fundedPaid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversariesEligibility to receive a yearly bonus as a Munich Re employeeA variety of health and wellness programs provided at no costA hybrid environment that gives you a choice in where and how you get work doneA corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shopAn on-site complimentary workout facility as well as walking trails on campus groundsOn-site wellness center complete with nurse practitionerFinancial assistance for adoptions and infertility treatmentPaid time off for eligible family care needsTuition assistance and educational achievement bonusesFree parkingA corporate matching gifts program that further enhances your charitable donationPaid time off to volunteer in your communityAt American Modern, a member of the Munich Re Group of companies , we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sometimes we are fortunate enough to receive a high volume of applications. After reviewing all applications, we will contact only the selected candidates to schedule an interview. We are grateful for all candidates and their interest.For the Hybrid schedule: Please submit a cover letter with additional information if you're not currently local but intend to relocate for the hybrid schedule.Applicants requiring employer sponsorship of a visa will not be considered for this position.#LI-SF1