Practice Associate II #Full Time

Practice Associate II (FPO)

The Practice Associate II (FPO) is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, patient phone calls to the practice, and through patient portal interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate II is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

• Greet patients and visitors and answer patient telephone calls.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Obtain all required registration and intake information from patients necessary for an efficient check-in and out process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and other related tests as requested by the provider in a timely and accurate manner. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• Collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Provide general administrative support to physicians and manager.
• May rotate to other sites as needed.
• Perform other related duties as assigned.

Job Requirements:

• High school diploma or equivalency is required.
• A minimum of 3 years' relevant experience or a combination of certifications, coursework and experience.
• Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Candidate must demonstrate excellent verbal and written communication skills.
• Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in Training is preferred.
• Prior experience in a medical office setting is preferred.
• Bilingual English/Spanish a plus, but not required

Hourly Rate Ranges: $25.10 - $31.01

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.