Director Resident Relations

Job Description

Job Description

Join our family as a Director of Resident Relations at a beautiful community that offers exceptional benefits and where you can make a difference in the lives of our residents every single day!

What You’ll Get: This full-time salaried position comes with a competitive benefits package that includes Medical, Dental, and Vision coverage, Flex Spending Account, company-paid Long-Term Disability, Basic Life and AD&D, 401(k) plan with Employer Match, on-demnad pay, as well as a  Year-End Bonus !

What Makes Us Special:

• As a not-for-profit, The Canterbury is committed to not only providing exceptional homes for older adults but creating unique opportunities for continual growth and learning for both our residents and team members.
• Our company is very secure, as we have been providing exceptional homes, services, and care for seniors since 1923.

What Our Employees Have to Say About Us:

• " I have become part of a community made up of individuals who share a common goal of care and support, not only for our residents but for one another as well. As a team we build each other up and this kind of commitment to solidarity and harmony really makes ECS unique. " - D.C.
• " I always leave my workday with a sense of accomplishment, and gratitude for being part of such a wonderful community. ” - N.H. 
• " The effort that ECS has put into the employee wellness initiative is not going unnoticed. I am not only impressed, but grateful to be a part of ECS who obviously values its employees. " – K.D.

What Makes This Position Special? Responsible for managing all aspects of resident satisfaction and care including identifying resources for health, social, and emotional needs and coordinating support services. 

What You’ll Do:  

• Responsible for admission, move-in, and orientation process for all new residents in independent and assisted living. Works with Sales/Marketing and Environmental Services to ensure smooth move-in process
• Provides support to new residents to ensure a smooth integration into community life and activities. Works with Resident Welcoming Committee, Wellness Team, Director of Creative Living, Chaplain, and others as needed to support resident life.
• Assists residents in problem solving and accessing needed services and implements programs and services to maintain or enhance resident independence including utilizing community resources.
• Participate in resident assessments and reassessments ensuring that the resident, family, and/or responsible party understands the process and results in a non-clinical fashion. 
• Serve as the primary liaison between residents’ family members/responsible parties and team members to ensure that concerns are addressed. Maintain accurate records of interactions, issues, and resolutions.
• Collaborates with other team members to ensure quality of care and sets standards that create a sense of security for the residents.
• Encourages residents and family members/ responsible parties to take an active role in resident’s care including participation in development and maintenance of individual care plan.
• Coordinates resident transfers and discharges with resident, family members/responsible parties, and – team members including assuming possession of community property and completing necessary paperwork.
• Maintains and updates the Resident Directory to ensure accuracy and accessibility.
• Reviews and revises Resident Handbook as needed to reflect current policies and procedures
• Conducts investigations related to resident theft or loss incidents in a timely and professional manner
• Performs pet assessments and oversees the management of pet- related matters in accordance with community guidelines
• Oversees the resident survey process and coordinates follow-up as needed.
• Assigns and manages resident parking spaces according to community policies and availability

 

The Skills You’ll Need: Bachelor’s Degree in social work, gerontology, healthcare, or related field and 2+ years of experience working with the older adults, preferably in a long-term care setting or an equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities.

Why You Should Apply Now:  

• You will not only feel appreciated for the work that you do, but you will understand the impact you’re having on the lives we serve.
• Excellent growth & advancement opportunities.
• Long-lasting stable company.
• Amazing food options to choose from for only $3.50
• Bonus program.

  Job Type: Full-time (salary)