Customer Service Representative

Frontline Applicant Tracking - City of Seguin

Position Type:
Clerical/Administrative/ Customer Service Representative

Date Posted:
10/14/2026

Location:
City of Seguin

Job Description: CUSTOMER SERVICE REPRESENTATIVE

PAY GROUP:

U5
City of Seguin Pay Schedule

SUMMARY OF POSITION:
Receives various payments and provides accurate accounting of same; processes applications for initiation, transfer and/or discontinuance of utility services.

EXAMPLES OF WORK
Essential Duties*

Receives and process various payments through payment windows;

Processes applications for initiation, transfer, and/or discontinuance of utility services which includes: entering customer information into the computer assigning services and generating appropriate service orders;

Responsible for reconciling own cash drawer daily;

Prepares and delivers various bank deposits;

Prepares cut off list;

Processes and distributes NSF checks and accompanying documentation;

Inventories office supplies;

Answers inquiries from the public;

Responsible for the opening and closing of the cash vault; and

Other Important Duties*
Performs such other duties as may be assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrated ability to: learn standard computer spreadsheet operation.

Ability to: perform a volume of numerical detail work with speed and accuracy; make mathematical computations with and without mechanical assistance; maintain positive attitude and accurate work habits during stressful interactions with the public; prepare financial and other records in a systematic, neat, legible manner; make changes accurately; multitask and work in a fast paced environment; establish and maintain effective working relationships with co-workers; work with members of the public in a pleasant and courteous manner; and follow complex instructions.

ACCEPTABLE EXPERIENCE AND TRAINING
High school graduation or its equivalent; experience in customer service; and one year of related experience to include cash handling and reconciliation; computer experience preferred.

CERTIFICATES AND LICENSES REQUIRED
Must be bondable.

For full job description click on the attachment

Salary is $21.31/hour

Position Will Remain Open Until Filled

The City of Seguin is an \"Equal Opportunity Employer\" (AA/EOE)

• For the purpose of compliance with the Americans With Disabilities Act (ADA). This job description does not take into account potential reasonable accommodations.

Need Help?
We're here to help! For questions regarding position qualifications or application procedures, please contact City of Seguin directly.

For technical questions regarding the Applicant Tracking system, please contact the Applicant Tracking help desk using the Request Technical Help link below.

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